Senior Relationship Manager - Mandarin (Seller Success)

Shopee; Kuala Lumpur; In loco; MYR 56.000 - 100.000; Tempo pieno

Descrizione del lavoro

Shopee is hiring in Kuala Lumpur for a role focused on Seller Onboarding & Management, issue resolution, and data-driven business planning. You will work closely with internal teams to enhance fulfillment efficiency and drive seller performance in a fast-paced e-commerce environment.

The position requires strong analytics, excellent communication in Mandarin and English, and a collaborative approach to meet KPIs. Prior seller operations experience is a plus.

Competenze

• Bachelor’s degree in any discipline (welcome to apply).
• Strong analytical skills; proficiency in Google Sheets required.
• Strong problem-solving and communication skills.
• Team player with drive to outperform KPIs.
• Experience in ecommerce or seller operations is a plus.
• Strong communication in Mandarin and English (written and spoken).

Mansioni

• Onboard and manage sellers to adopt FBS.
• Resolve seller issues and escalate to relevant teams.
• Monitor seller performance and drive order growth.
• Collaborate with internal teams to improve fulfillment efficiency.

Conoscenze

Analytical skills

Google Sheets

Problem-solving

Communication

Team player

KPI focus

Seller operations

Formazione

Bachelor’s degree in any discipline

Descrizione del lavoro

Shopee is hiring in Kuala Lumpur for a role focused on Seller Onboarding & Management, issue resolution, and data-driven business planning. You will work closely with internal teams to enhance fulfillment efficiency and drive seller performance in a fast-paced e-commerce environment.

The position requires strong analytics, excellent communication in Mandarin and English, and a collaborative approach to meet KPIs. Prior seller operations experience is a plus.