Sales Engineer Manager

SK 8 ENGINEERING SDN. BHD.; Bandar Penawar; On-site; MYR 60,000 - 90,000; Full time

Job summary

SK 8 ENGINEERING SDN. BHD. is seeking a Sales Engineer Manager in Malaysia to drive aftersales growth through AMC, preventive and corrective maintenance, spare parts, refurbishment, retrofit and upgrade projects.

You will identify opportunities in existing accounts and lead site visits to tailor service solutions for data centre operators and industrial clients. You will build relationships, prepare proposals, and coordinate with service teams to deliver on SLAs while expanding recurring service

Qualifications

• Diploma or Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or related engineering discipline.
• Fresh graduates with a Diploma or Degree in Mechanical, Electrical, Mechatronics, or related Engineering disciplines are encouraged to apply.
• Experience in managing Annual Maintenance Contracts (AMC) and Service Level Agreements (SLA) is preferred.
• Familiarity with mission-critical facilities and 24/7 service operations is an advantage.
• Good understanding of generator enclosure systems, diesel generator support systems, mechanical and electrical equipment, HVAC and ventilation systems, acoustic enclosures, fuel systems, and preventive & corrective maintenance.
• Ability to interpret engineering drawings and technical documentation.
• Proficient in Microsoft Office and CRM/ERP systems.
• Good command of Mandarin, English and Bahasa Malaysia. Mandarin is required to communicate effectively with Mandarin-speaking customers, suppliers, and business partners.
• Strong customer service, communication, negotiation, problem-solving, planning, and organisational skills.
• Able to work independently and willing to travel for customer visits, site inspections, and emergency support.

Responsibilities

• Develop and expand the aftersales business through Annual Maintenance Contracts (AMC), preventive maintenance, corrective maintenance, spare parts, refurbishment, retrofit, and upgrade projects
• Identify opportunities within existing customer accounts to increase recurring service revenue
• Conduct regular customer visits to understand operational challenges and recommend suitable service solutions
• Build strong relationships with data centre operators, facility managers, consultants, EPC contractors, and end users
• Prepare service proposals, maintenance contracts, quotations, and technical documentation
• Conduct site inspections and technical assessments to identify maintenance requirements
• Work closely with Service Engineers and Service Coordinators to plan maintenance schedules and mobilise manpower
• Monitor service delivery to ensure compliance with customer requirements and Service Level Agreements (SLAs)
• Maintain regular communication with customers regarding maintenance schedules and service recommendations
• Identify new service opportunities within the data centre and industrial sectors

Skills

Customer service

Communication

Negotiation

Problem-solving

Planning

Organisational skills

Education

Diploma or Bachelor’s Degree in Mechanical/Electrical/Mechatronics

Tools

Microsoft Office

CRM/ERP systems

Job description

The Sales Engineer Manager reports to the Head of Aftermarket and is responsible for developing and expanding the aftersales business through Annual Maintenance Contracts (AMC), preventive maintenance, corrective maintenance, spare parts, refurbishment, retrofit, and upgrade projects. This role combines technical expertise with business development, requiring the ability to identify opportunities within existing customer accounts, conduct site inspections, prepare service proposals, and build strong relationships with data centre operators, facility managers, consultants, EPC contractors, and end users.

Key responsibilities

Develop and expand the aftersales business through Annual Maintenance Contracts (AMC), preventive maintenance, corrective maintenance, spare parts, refurbishment, retrofit, and upgrade projects

Identify opportunities within existing customer accounts to increase recurring service revenue

Conduct regular customer visits to understand operational challenges and recommend suitable service solutions

Build strong relationships with data centre operators, facility managers, consultants, EPC contractors, and end users

Prepare service proposals, maintenance contracts, quotations, and technical documentation

Conduct site inspections and technical assessments to identify maintenance requirements

Work closely with Service Engineers and Service Coordinators to plan maintenance schedules and mobilise manpower

Monitor service delivery to ensure compliance with customer requirements and Service Level Agreements (SLAs)

Maintain regular communication with customers regarding maintenance schedules and service recommendations

Identify new service opportunities within the data centre and industrial sectors

About you

Diploma or Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related engineering discipline

Fresh graduates with a Diploma or Degree in Mechanical, Electrical, Mechatronics, or related Engineering disciplines are encouraged to apply

Experience in managing Annual Maintenance Contracts (AMC) and Service Level Agreements (SLA) is preferred

Familiarity with mission-critical facilities and 24/7 service operations is an advantage

Good understanding of generator enclosure systems, diesel generator support systems, mechanical and electrical equipment, HVAC and ventilation systems, acoustic enclosures, fuel systems, and preventive & corrective maintenance

Ability to interpret engineering drawings and technical documentation

Proficient in Microsoft Office and CRM/ERP systems

Good command of Mandarin, English and Bahasa Malaysia. Mandarin is required to communicate effectively with Mandarin-speaking customers, suppliers, and business partners

Strong customer service, communication, negotiation, problem-solving, planning, and organisational skills

Able to work independently and willing to travel for customer visits, site inspections, and emergency support

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Technical Manager?
• Which of the following types of qualifications do you have?
• Do you have Maintenance Coordination experience?
• How would you rate your Mandarin language skills?
• How would you rate your Bahasa Malaysia language skills?
• Have you worked in a role which requires a sound understanding of Safety Standards?