Regional Director, Channel Partnerships

ShopBack; Kuala Lumpur; Hybrid; MYR 300,000 - 550,000; Full time

Benefits offered by this job

Career growth

Be part of a winning team

Competitive compensation

Candid, open, and collaborativeculture

Job summary

ShopBack Pay is hiring an Associate Director of Channel Partnerships to build and grow the channels and partnerships that generate merchant leads, accounts, referrals and revenue. This is a regional role supporting Singapore and Hong Kong with frequent travels (at least 1 week each month).

You will identify opportunities beyond traditional payment service provider channels, prioritize partners with strongest potential, and structure partnerships that improve merchant-side outcomes.

Qualifications

• Min 5 years working experience with 2–3 years building or managing channel partnerships in merchant acquiring, alternative payments, payment terminals, POS or kiosk ecosystems, or a related merchant-focused business.
• Commercial judgment to prioritize partner opportunities, design partnership models and negotiate deals around measurable outcomes.
• Strategic thinker balancing big-picture growth opportunities with hands-on execution.
• Experience coordinating integrations and managing stakeholders through partnership launch.
• Resilient problem-solver who thrives in ambiguity.
• Motivated to contribute to building and scaling a successful business in a startup environment.
• Ability to operate in a fast-paced, high-growth environment while managing multiple priorities with precision.
• AI competency: Demonstrated use of AI tools to develop new or improve workflows, enhance productivity, and drive efficiency at scale.

Responsibilities

• Develop channel and partnership strategies that drive lead generation and revenue across categories.
• Source, assess and launch new channel and referral partnerships, including partners such as POS and kiosk OS suppliers, marketing agencies and category-specific platforms.
• Structure partnership models and commercial deals that increase the merchant funnel, accounts, referrals and revenue.
• Work with technical and internal stakeholders to facilitate integrations where they are the right approach, including at checkout points like table ordering, POS terminals and kiosks.
• Assess whether to integrate with a prospective partner or pursue another partnership model, and take the chosen model through execution.
• Manage existing partners, including their inbound flow and contribution, to grow the value of the portfolio over time.
• Balance regional opportunity development with the operational work required to bring partnerships live.

Skills

Channel partnerships

Commercial judgment

Strategic thinking

Integrations experience

Stakeholder management

Startup environment

AI competency

Job description

ShopBack Pay is hiring an Associate Director of Channel Partnerships to build and grow the channels and partnerships that generate merchant leads, accounts, referrals and revenue. This is a regional role supporting Singapore and Hong Kong with frequent travels (at least 1 week each month).

You will identify opportunities beyond traditional payment service provider channels, prioritize partners with strongest potential, and structure partnerships that improve merchant-side outcomes.