Key Account Manager - Payments (Enterprise)

ShopBack Cashback Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 156,000; Full time

Benefits offered by this job

Work-From-Anywhere

Job summary

ShopBack Malaysia is seeking a Key Account Manager - Payments (Enterprise) to grow a portfolio of Singapore merchants from its Kuala Lumpur base. You will drive value, coordinate with internal teams, and turn data into actionable insights to fuel merchant adoption and revenue.

You will deliver unrivaled service, conduct performance reviews, and strategically grow merchant revenue with a consultative, data-driven approach. Travel<25% is expected and a dynamic, growth‑oriented culture awaits.

Qualifications

• Minimum 3+ years of experience in key account management.
• Data-driven with strong analytical and problem-solving skills.
• Awareness of consumer trends in e-commerce and ability to drive growth.
• Experience with C-level negotiations and managing enterprise clients.

Responsibilities

• Deliver value proposition to merchants and drive adoption of best practices.
• Coordinate with marketing, business development and operations to meet merchant expectations.
• Identify feedback and trends from merchant engagements to improve internal processes.
• Conduct periodic performance reviews to optimize campaigns and revenue.
• Grow merchant revenue with a consultative approach across channels and data-driven insights.
• Maintain a strong pipeline of merchant retention and success milestones.
• Build and nurture merchant relationships with high service levels and customer-centric focus.

Skills

Key account management

Data driven

Analytical thinking

Problem solving

Consumer trends in ecommerce

Solution selling

C-level negotiations

Travel willingness

AI tools usage

Job description

Key Account Manager - Payments (Enterprise)

ShopBack began in 2014 as a late-night spark of inspiration between Henry and Joel — not just to build a Cashback platform, but to reimagine how brands and consumers connect. As former advertisers, they understood the limitations of traditional marketing, and saw an opportunity to deliver more value on both sides. That idea quickly turned into action, and the first prototype was built over a weekend with the other co-founders. Today, ShopBack serves over 50 million users across 13 markets, partners with 20,000+ merchants, and powers over half a million transactions daily. We're building The World’s Most Rewarding Way to Shop — and looking for bold, driven individuals to join us.

As a Key Account Executive, you will be responsible for growing ShopBack’s valued merchants, and delivering unrivaled value and service to them.

The role is based in Malaysia, and will manage a portfolio of Singapore merchants.

Your Adventure Ahead

• Deliver key value proposition to merchants, driving demand for adoption of best practices
• To coordinate across internal teams, including marketing, business development and operations team in order to achieve merchant’s expectation and maximize performance
• Identify feedback, trends and motivations from merchant engagements to develop our internal best practices
• Conduct periodic performance reviews with merchants to ensure high campaign participation and optimization of commercial outcome
• Strategically grow merchant revenue with a consultative mix of channels, methods and being able to turn raw data into actionable insights
• Owning a strong pipeline of retention and consistent delivery of merchant success and milestones
• Foster and grow merchant relationships through consistent engagement and ensuring a high quality of service level through a customer centric approach

Essentials to Succeed

• Minimum 3+ years of experience in key account management, preferably with F&B, Fashion, Home & Lifestyle groups and chains
• Data driven with strong analytical and problem-solving skills. Ability to identify trends, extract insights, and correlations in data
• Exhibit strong awareness of consumer trends in e-commerce with an ability to ideate and execute campaigns to drive growth for the business
• Solution selling: Account growth. Always be looking for new ways to develop, grow and broaden the relationship with the clients.
• Able to think out of the box in conceptualizing ideas for merchant acquisition and management – creativity and logical thinking would be key!
• Must be comfortable with C-level negotiations and have relationships with top decision makers.
• Open to travelling (<25%)
• Demonstrated use of AI tools (e.g. ChatGPT, Cursor) to develop new or improve workflows, enhance productivity, and drive efficiency at scale.

ShopBackers' DNA

Grit -We tackle all challenges head-on, working together to solve problems and achieve success.

Hunger- We value hard work, and having relentless drive.

Speed -We move fast and have a bias for action, all to deliver maximum impact.

Impact -We focus on results, always aiming for the best possible outcomes and timelines.

Growth -We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.

Exclusively for ShopBackers

Career progression pathsand opportunities to take on greater challenges that help you realise your ambitions.

Be part of a winning teamon a journey to global scale.

Competitive compensationbased on your performance.

Candid, open, and collaborative culturewhere feedback is valued, for everyone to grow and improve every day.

Work-From-Anywhere benefitto enable you to thrive personally and professionally.

ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!

We are committed to protecting your data and ensuring fairness in our recruitment process. We may use automated tools, including AI, to help our team screen applications, match candidates to roles, generate interview notes, and review assessments. These tools assist our recruiters and interviewers and they do not make final hiring decisions. If an assessment is part of your process, we may (with your consent) capture screen activity and/or webcam images during the test to help verify test integrity. We do not use AI to infer your emotions or sensitive traits. We process personal data lawfully, securely, and transparently in line with applicable data-protection laws and our commitment to fair employment. You can ask questions or exercise your rights including to request human review or to challenge an outcome by contacting••••@shopback.com .

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Unlock job insights

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Computer Software & Networking 101-1,000 employees

The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 20 million active members across 13 markets. In 2025, the Group expanded into North America. Driven by the vision to make every day more rewarding, ShopBack saves members money and time while enabling merchants to engage customers cost-effectively. Founded in 2014, ShopBack powers over US$5.5 billion in annual sales for over 20,000 partners and has rewarded shoppers with over US$900 million (over S$1 billion) in Cashback. Through innovative offerings like ShopBack Pay, ShopBack continues to create value for both shoppers and merchants at checkout.

The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 20 million active members across 13 markets. In 2025, the Group expanded into North America. Driven by the vision to make every day more rewarding, ShopBack saves members money and time while enabling merchants to engage customers cost-effectively. Founded in 2014, ShopBack powers over US$5.5 billion in annual sales for over 20,000 partners and has rewarded shoppers with over US$900 million (over S$1 billion) in Cashback. Through innovative offerings like ShopBack Pay, ShopBack continues to create value for both shoppers and merchants at checkout.

What can I earn as a Key Account Manager