Associate Director, Channel Partnerships

ShopBack Cashback Sdn Bhd; Kuala Lumpur; On-site; MYR 300,000 - 420,000; Full time

Benefits offered by this job

Competitive compensation

Career growth

Global exposure

Job summary

ShopBack Cashback Sdn Bhd, the ShopBack Pay team, seeks an Associate Director of Channel Partnerships to build and grow merchant partnerships across Asia-Pacific. You will identify opportunities beyond traditional channels, structure partnerships, and lead regional expansion with frequent travel, especially to Singapore and Hong Kong.

You will manage a portfolio of partners, drive lead generation and revenue, and collaborate with technical teams to enable seamless integrations at checkout points

Qualifications

• Minimum 5 years in roles building or managing channel partnerships in payments, merchant services or similar ecosystems.
• Strong commercial judgment to prioritize opportunities and negotiate measurable outcomes.
• Experience coordinating integrations and managing stakeholders through launches.
• Ability to thrive in a fast-paced, high-growth startup environment.
• Demonstrated use of AI tools to improve workflows and productivity.

Responsibilities

• Develop channel and partnership strategies that drive lead generation and revenue.
• Source, assess and launch new channel and referral partnerships including POS and kiosks.
• Structure partnership models and commercial deals to increase merchant funnel and revenue.
• Coordinate integrations with technical teams at checkout points (table ordering, POS, kiosks).
• Manage existing partners and drive value from the portfolio over time.
• Balance regional growth with operational readiness to bring partnerships live.

Skills

Channel partnerships

Merchant acquiring

Strategic thinking

Stakeholder management

AI tools usage

Education

Bachelor's degree in Business or related field

Tools

CRM tools

Job description

The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 20 million active members across 13 markets. In 2025, the Group continued its global growth with its expansion into North America. Driven by the vision to make every day more rewarding, ShopBack is dedicated to saving members money and time, and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective manner. Founded in 2014, ShopBack now powers over US$5.5 billion in annual sales for over 20,000 online and in-store partners, and has rewarded shoppers with more than US$900 million (over S$1 billion) in Cashback to date. Through its innovative offerings, ShopBack continues to create value for both members and merchants. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout.

About the Role:

ShopBack Pay is hiring an Associate Director of Channel Partnerships to build and grow the channels and partnerships that generate merchant leads, accounts, referrals and revenue. This is a regional role supporting Singapore and Hong Kong with frequent travels (at least 1 week each month).

You will identify opportunities beyond traditional payment service provider channels, prioritize the partners with the strongest potential, and structure partnerships that improve merchant‑side outcomes. The work spans new partnerships and ongoing management of existing relationships.

What You'll Own

• Develop channel and partnership strategies that drive lead generation and revenue across categories.

• Source, assess and launch new channel and referral partnerships, including partners such as POS and kiosk operating‑system suppliers, marketing agencies and category‑specific platforms.
• Structure partnership models and commercial deals that increase the merchant funnel, accounts, referrals and revenue.
• Work with technical and internal stakeholders to facilitate integrations where they are the right approach, including at points of checkout such as table ordering, POS terminals and kiosks.
• Assess whether to integrate with a prospective partner or pursue another partnership model, and take the chosen model through execution.
• Manage existing partners, including their inbound flow and contribution, to grow the value of the portfolio over time.
• Balance regional opportunity development with the operational work required to bring partnerships live.

Essentials to Succeed

• Minimally 5 years of working experience with minimally 2-3 years building or managing channel partnerships in merchant acquiring, alternative payments, payment terminals, POS or kiosk ecosystems, or a related merchant‑focused business.
• Commercial judgment to prioritize partner opportunities, design partnership models and negotiate deals around measurable outcomes.
• Strategic thinker with the ability to balance big‑picture growth opportunities and hands‑on execution
• Experience coordinating integrations and managing stakeholders through partnership launch.
• A resilient problem‑solver who thrives in ambiguity and is not deterred by setbacks
• Highly motivated to contribute to building and scaling a successful business in a startup environment
• Ability to operate effectively in a fast‑paced, high‑growth environment while managing multiple priorities with precision
• Passionate about making a meaningful commercial impact across the region
• AI Competency: Demonstrated use of AI tools (e.g. ChatGPT, Gemini, Claude) to develop new or improve workflows, enhance productivity, and drive efficiency at scale.

• Agency - We take ownership and act, rather than waiting for permission. When something's blocking progress, we find a way through it and follow through until it's done.
• Judgement- We aim for high‑impact decisions, not just easy wins, and we put the bigger picture ahead of individual interests. That means moving quickly and confidently, while staying thoughtful about when a call really matters.
• Learning Velocity - We pick up new skills fast and let go of old habits just as quickly when something better comes along. We benchmark ourselves against the best and keep raising our own bar.
• Tenacity - We stay in it when things get hard, keeping a level head under pressure. We debate openly before deciding, then commit fully — and support each other along the way.

ShopBacker Traits

• Agency - We take ownership and act, rather than waiting for permission. When something's blocking progress, we find a way through it and follow through until it's done.
• Judgement- We aim for high‑impact decisions, not just easy wins, and we put the bigger picture ahead of individual interests. That means moving quickly and confidently, while staying thoughtful about when a call really matters.
• Learning Velocity - We pick up new skills fast and let go of old habits just as quickly when something better comes along. We benchmark ourselves against the best and keep raising our own bar.
• Tenacity - We stay in it when things get hard, keeping a level head under pressure. We debate openly before deciding, then commit fully — and support each other along the way.

What's in it for ShopBackers

• Career growth opportunities to take on greater challenges that help you realise your ambitions.
• Be part of a winning team on a journey to global scale.
• Competitive compensation based on performance.
• Candid, open, and collaborative culture where feedback is valued.

We are committed to protecting your data and ensuring fairness in our recruitment process. We may use artificial intelligence (AI) tools to help our team review applications, analyse resumes, match candidates to roles, generate interview notes, and assess responses. These tools assist our recruiters and interviewers and they do not make final hiring decisions. Final hiring decisions are ultimately made by humans. If an assessment is part of your process, we may (with your consent) capture screen activity and/or webcam images during the test to help verify test integrity. We do not use AI to infer your emotions or sensitive traits. We process personal data lawfully, securely, and transparently in line with applicable data‑protection laws and our commitment to fair employment. You can ask questions or exercise your rights including to request human review or to challenge an outcome by contacting ••••@shopback.com .ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!