Life Sciences - Application - Specialist

Premier Inn Hotels LLC (UAE); Petaling Jaya; On-site; MYR 56,000 - 67,000; Full time

Job summary

Premier Inn Hotels LLC (UAE) in Bandar Sri Damansara, Malaysia, seeks a Life Sciences Application Specialist to provide technical assistance and customer-focused support for complex laboratory workflows.

The role covers training, product demonstrations, and collaboration with Sales/Marketing, with a focus on quality, ISO standards, and continuous improvement. Travel and transport support are provided as needed.

Qualifications

• Bachelor’s degree in Biomedical Science or related field.
• Experience with real-time PCR, NGS, Sanger sequencing, or microarray.
• Minimum three years of application support or training in life sciences.
• Solid understanding of contemporary research methodologies and lab protocols.
• Experience with emerging bioinformatics tools and troubleshooting sample-to-result issues is a plus.
• Strong interpersonal and customer service skills; excellent written and verbal communication.
• Independent, responsible, and well-organised with multi-tasking ability.
• Willingness to travel and own transport; travel allowances provided.

Responsibilities

• Provide timely technical assistance and troubleshooting for Life Sciences product issues.
• Understand customer application needs, lab workflows, and practices; tailor support.
• Conduct product installations, trainings, and user support sessions.
• Assist Sales/Marketing with product demos, trade shows, and customer meetings.
• Ensure compliance with ISO QMS and company policies; support continuous improvement.
• Prepare weekly activity reports and maintain records of interactions and resolutions.

Skills

Customer service

Communication

Analytical thinking

Organised

Education

BSc/MSc/PhD in Biomedical Science or related field

Tools

Microsoft Office

Job description

Life Sciences - Application - Specialist

• Salary Range MYR 5,000 - 5,999
• City Bandar Sri Damansara
• Country Malaysia

Job Description

Technical Support and Customer Engagement

• Provide timely and effective technical assistance and troubleshooting for customer issues related to Life Sciences products.
• Maintain an up-to-date and comprehensive understanding of customer application needs, laboratory practices, and workflow requirements.

Training and Workshops

• Conduct product installations, refresher trainings, and user support sessions for customers.
• Evaluate customer competency post-training to ensure knowledge transfer and practical proficiency.
• Plan, develop, and conduct scientific courses, workshops, and seminars for both internal and external participants.

Sales and Marketing Support

• Work closely with Sales and Marketing teams to support business activities, including product demonstrations, trade shows, exhibitions, and user meetings.
• Assist in product validations and evaluations to support pre-sales and post-sales initiatives.
• Provide scientific input to support marketing campaigns, technical materials, and product positioning strategies.
• Provides regular feedback and reports on market and competitive situations to the Business Manager, Product Manager and Application Manager.

Compliance and Quality Assurance

• Ensure all activities and documentation comply with ISO Quality Management System (QMS) requirements.
• Uphold company policies, safety standards, and ethical business practices during all customer interactions.
• Participate in continuous improvement initiatives to enhance service delivery and operational efficiency.

Reporting and Documentation

• Prepare and submit weekly activity reports to the supervisor.
• Maintain accurate records of customer interactions, product installations, and technical issue resolutions.

General and Ad Hoc Duties

• Perform other related duties and assignments as assigned by the Director or immediate superior.
  

Requirements

• B.Sc., M.Sc., or Ph.D. degree inBiomedical Science, Molecular Biology, Genetics, or a related field within thelife sciences.
• Knowledgeable with broad experiencein molecular biology techniques and applications such as Real-Time PCR (qPCR),next-generation sequencing (NGS), Sanger sequencing, or microarray.
• Working experience inlaboratory environment, preferably in research institution with a minimum ofthree years of application support or training in life sciences field arerequired.
• Demonstrate a solid understanding of contemporaryresearch methodologies and laboratory protocols.
• Experience inemerging bioinformatics tools, public databases, and troubleshootingsample-to-result issues is an added advantage.
• Good interpersonal and customer service skills.
  
• Effective communication skills, both orally and in writing.
  
• Strong analytical mind and troubleshooting skills.
  
• Independent, responsible, and well-organised with the ability to managemultiple tasks.
• Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint).
  
• Proactive in continuous learning and keeping abreast of technologicaladvances.
• Possess own transport and willing to travel; allowance is given accordingly.