APPLICATION EXECUTIVE

Anugerah Saintifik Sdn Bhd; Puchong; On-site; MYR 39,000 - 67,000; Full time

Job summary

Anugerah Saintifik Sdn Bhd is seeking an Applications Specialist to manage product demonstrations, train users, and provide on-site support across hospital and laboratory settings. Regular visits and occasional overnight travel will be required to train customers and support evaluations.

The role focuses on building product knowledge, communicating effectively with laboratory professionals, and supporting customer workflows while engaging with international principals and local teams.

Qualifications

• Bachelor's or Master's in a relevant scientific, healthcare, laboratory or life-science discipline.
• Hands-on experience in a government or private hospital, clinical laboratory or clinic.
• Exposure to haematology, biochemistry, microbiology or point-of-care testing.
• User-level experience running, calibrating or troubleshooting laboratory instruments.
• Previous sales, applications or vendor experience is not required; training will be provided.

Responsibilities

• Conduct product demonstrations and hands-on training for hospital and laboratory users.
• Provide on-site application support and troubleshoot user-level workflow issues.
• Support evaluations and document customer feedback.
• Maintain visit, demonstration and training records.
• Shadow senior Application Specialists and attend principal training.
• Progressively manage routine customer sites and demonstrations independently.

Skills

Product knowledge

Demonstrations

User training

Customer relationships

Communication

English language

Bahasa Malaysia

Customer confidence

Education

Bachelor's or Master's in life sciences

Hands-on hospital experience

Job description

1 - 2 Years Experience | Lab / Hospital / Clinic

REPORTS TO

Applications Manager

EMPLOYMENT

Full-time

SALARY

TRAVEL

Regular site visits

ROLE OVERVIEW

Customer-facing applications role focused on product knowledge, demonstrations, user training, application support and customer relationships. This is not a technical servicing or equipment repair position.

Regular hospital, laboratory and site visits are required, with occasional overnight travel for principal training.

EDUCATIONAL BACKGROUND

Minimum holds a Bachelor's Degree or Masters in a relevant scientific, healthcare, laboratory or life-science discipline.

Preferred:

Medical Laboratory Technology / Science, Biomedical Science, Biochemistry, Microbiology, Clinical / Healthcare Science

Biomedical Engineering, Medical Electronics

Other backgrounds may be considered with strong relevant medical or laboratory product/application experience.

Hands-on experience in a government or private hospital, clinical laboratory or clinic.

Preferred:

Medical Laboratory Technologist, MLT, lab assistant or equivalent experience

Exposure to haematology, biochemistry, microbiology or point-of-care testing

User-level experience running, calibrating or troubleshooting laboratory instruments

Exposure to QC, sample handling or laboratory accreditation such as MS ISO 15189

Previous sales, applications or vendor experience is not required; training will be provided.

Fresh graduates are welcome to apply.

CORE COMPETENCIES

• Learn products quickly and understand real laboratory applications
• Conduct product demonstrations and user training
• Support evaluations and identify application/workflow issues
• Communicate customer feedback to internal teams and principals
• Present clearly to laboratory professionals and groups
• Explain scientific and product concepts simply
• Good spoken/written English; working Bahasa Malaysia
• Confident with customers and international principals

KEY RESPONSIBILITIES

Conduct product demonstrations and hands-on training for hospital and laboratory users

Provide on-site application support and troubleshoot user-level workflow issues

Support evaluations and document customer feedback

Maintain visit, demonstration and training records

Shadow senior Application Specialists and attend principal training

Progressively manage routine customer sites and demonstrations independently

CUSTOMER & COMMERCIAL ENVIRONMENT

Work across government/private hospitals, laboratories, universities, research institutions, exhibitions and principal/manufacturer locations. Work closely with Sales and Business Development to support evaluations, product adoption, training and application support.

TRAVEL REQUIREMENTS

Regular travel to customer sites and healthcare/laboratory institutions

Occasional exhibitions, conferences and principal/manufacturer training

Valid Malaysian driving licence required; own transportation strongly preferred

PERSONAL CHARACTERISTICS

• Curious & fast-learning
• Confident & patient
• People-oriented
• Adaptable & proactive
• Organised & professional
• Strong follow-up

IDEAL CANDIDATE

A hospital, clinical laboratory or clinic professional from Medical Laboratory Science, Biomedical Science, Biochemistry, Microbiology, Clinical Science or a related field who can combine:

CAREER PROGRESSION

The first 12–18 months focus on building product and application competency before taking on more complex accounts. Progression is based on product knowledge, application skills, customer confidence, training ability, independence, leadership and contribution.

ASSB APPLICATIONS PHILOSOPHY

Learn the product. Understand the application. Understand the customer.
Teach the user. Support the application. Become the expert.

Anugerah Saintifik Sdn Bhd is an established Medical and Laboratory company with an excellent reputation in the area of Biomedical & Laboratory. We are specializing in Medical Laboratory, Instruments and distributors for Local & International Suppliers from Denmark, Austria, USA, UK, Germany, Korea & Japan.

Anugerah Saintifik Sdn Bhd is an established Medical and Laboratory company with an excellent reputation in the area of Biomedical & Laboratory. We are specializing in Medical Laboratory, Instruments and distributors for Local & International Suppliers from Denmark, Austria, USA, UK, Germany, Korea & Japan.

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