Receptionist

K11 Century Sdn Bhd; Kuching; On-site; MYR 20,000 - 27,000; Full time

Job summary

K11 Century Sdn Bhd in Malaysia seeks a friendly receptionist to greet guests, manage bookings and handle payments at our karaoke venue. You will ensure a smooth, welcoming experience for customers and promote services.

The role requires good communication, basic computer and POS skills, and willingness to work rotating shifts, including weekends and late nights. Fresh graduates are welcome; English and Bahasa Malaysia are needed, Mandarin is a plus.

Qualifications

• Fresh graduates welcome; customer service experience is an advantage.
• Friendly, cheerful and customer-oriented.
• Good communication and interpersonal skills.
• Basic computer and POS system knowledge.
• Willing to work rotating shifts, weekends, public holidays and late-night shifts.
• Able to communicate in English and Bahasa Malaysia; Mandarin is an added advantage.

Responsibilities

• Greet and assist customers in a friendly and professional manner.
• Handle walk-in customers, reservations and customer enquiries.
• Manage karaoke room bookings, check-in and check-out.
• Explain room packages, promotions, membership benefits and services to customers.
• Operate the POS/cashier system and process payments accurately.
• Promote membership, promotions, food & beverages and other services.
• Coordinate with floor staff to ensure rooms are ready for customers.
• Monitor room availability and customer session times.
• Attend to customer requests and complaints promptly.
• Maintain a clean and presentable reception area.

Skills

Customer service

Communication

Interpersonal skills

Teamwork

POS knowledge

Education

SPM or equivalent

Tools

POS system

Job description

This is a reception and customer service role at a karaoke venue. You will greet and assist customers, manage room bookings, handle payments, and ensure a positive customer experience.

Key responsibilities

• Greet and assist customers in a friendly and professional manner
• Handle walk-in customers, reservations and customer enquiries
• Manage karaoke room bookings, check-in and check-out
• Explain room packages, promotions, membership benefits and services to customers
• Operate the POS/cashier system and process payments accurately
• Promote membership, promotions, food & beverages and other services
• Coordinate with floor staff to ensure rooms are ready for customers
• Monitor room availability and customer session times
• Attend to customer requests and complaints promptly
• Maintain a clean and presentable reception area

About you

• Minimum SPM or equivalent
• Fresh graduates are welcome; customer service experience is an advantage
• Friendly, cheerful and customer-oriented
• Good communication and interpersonal skills
• Basic computer and POS system knowledge
• Responsible, punctual and able to work as a team
• Able to handle customers and resolve basic complaints professionally
• Willing to work rotating shifts, weekends, public holidays and late-night shifts
• Able to communicate in English and Bahasa Malaysia; Mandarin is an added advantage