Guest Experience & Karaoke Concierge

K11 Century Sdn Bhd; Sarawak; On-site; MYR 17,000 - 23,000; Full time

Job summary

K11 Century Sdn Bhd in Sarawak is seeking a friendly, professional hospitality team member to welcome guests at the karaoke outlet and attend to their needs.

You will handle room reservations, enquiries, check-ins/outs, explain packages, rates, promotions, hours and services, and assist with room arrangements and orders. This role supports smooth daily operations and requires teamwork and proactive service.

Responsibilities

• Welcome customers in a friendly, professional manner upon their arrival.
• Handle room reservations, walk-in bookings, enquiries, check-ins and check-outs efficiently.
• Explain karaoke packages, room rates, promotions, hours and available services.
• Assist with room arrangements, food and beverage orders, equipment and other requests.
• Address customer complaints and feedback with appropriate follow-up and resolution.
• Coordinate with bartenders and outlet staff to ensure timely service and smooth operations.
• Monitor room conditions and ensure karaoke rooms are clean and ready for the next guest.
• Report customer-related issues and operational concerns to supervisor or management.
• Perform other duties to support overall outlet operations.

Job description

K11 Century Sdn Bhd in Sarawak is seeking a friendly, professional hospitality team member to welcome guests at the karaoke outlet and attend to their needs.

You will handle room reservations, enquiries, check-ins/outs, explain packages, rates, promotions, hours and services, and assist with room arrangements and orders. This role supports smooth daily operations and requires teamwork and proactive service.