Customer Service Crew

K11 Century Sdn Bhd; Sarawak; Vor Ort; MYR 17.000 - 23.000; Vollzeit

Zusammenfassung

K11 Century Sdn Bhd in Sarawak is seeking a friendly, professional hospitality team member to welcome guests at the karaoke outlet and attend to their needs.

You will handle room reservations, enquiries, check-ins/outs, explain packages, rates, promotions, hours and services, and assist with room arrangements and orders. This role supports smooth daily operations and requires teamwork and proactive service.

Aufgaben

• Welcome customers in a friendly, professional manner upon their arrival.
• Handle room reservations, walk-in bookings, enquiries, check-ins and check-outs efficiently.
• Explain karaoke packages, room rates, promotions, hours and available services.
• Assist with room arrangements, food and beverage orders, equipment and other requests.
• Address customer complaints and feedback with appropriate follow-up and resolution.
• Coordinate with bartenders and outlet staff to ensure timely service and smooth operations.
• Monitor room conditions and ensure karaoke rooms are clean and ready for the next guest.
• Report customer-related issues and operational concerns to supervisor or management.
• Perform other duties to support overall outlet operations.

Jobbeschreibung

Welcome and attend to customers in a friendly, polite, and professional manner upon their arrival at the karaoke outlet.

Handle room reservations, walk-in bookings, customer enquiries, check-ins, and check-outs efficiently.

Explain karaoke packages, room rates, promotions, operating hours, and available services to customers.

Assist customers with room arrangements, food and beverage orders, karaoke equipment, and other service-related requests.

Handle customer complaints, feedback, and enquiries professionally while ensuring appropriate follow-up and resolution.

Coordinate with bartenders and other outlet staff to ensure timely service and smooth daily operations.

Monitor room conditions and ensure karaoke rooms are clean, organised, and ready for the next customer.

Report customer-related issues, equipment malfunctions, and operational concerns to the supervisor or management.

Perform other duties as assigned by the Management to support the overall operations of the outlet.