Receptionist

Anson Funtelz Sdn Bhd; Kluang; On-site; MYR 26,000 - 39,000; Full time

Job summary

Starz Hotel in Kluang, Johor, is seeking a friendly Hotel Receptionist / Night Auditor to manage front desk operations and night shift activities. You will delight guests, handle check-ins/check-outs, and ensure accurate nightly transactions.

The role requires good English and Bahasa Malaysia, with Mandarin a plus. Candidates should have basic computer skills and be willing to learn PMS; punctual, trustworthy and able to work nights, weekends, and holidays.

Qualifications

• Friendly, professional attitude and commitment to guest service.
• Good communication in English and Bahasa Malaysia; Mandarin is an advantage.
• Basic computer skills and willingness to learn hotel booking and property management systems.
• Accuracy when handling cash, payments and guest records.
• Ability to work independently and stay calm during busy periods.
• Responsible, punctual and trustworthy approach to work.
• Availability to work night shifts, weekends and public holidays.

Responsibilities

• Welcome guests and handle check-ins, check-outs and late arrivals.
• Manage reservations and enquiries received through calls, messages, walk-ins and online booking platforms.
• Provide information about room rates, availability, hotel facilities and local amenities.
• Process payments, issue receipts and maintain accurate guest accounts.
• Check daily room charges, payments and outstanding balances.
• Reconcile cash and electronic payments, complete the night audit and prepare daily reports.
• Identify and report booking or payment discrepancies to management.
• Coordinate with housekeeping on room readiness and guest requests.
• Handle guest concerns courteously and follow hotel procedures for incidents and emergencies.
• Maintain guest confidentiality and provide clear handovers between shifts.
• Keep the reception area clean, organised and welcoming.

Skills

Communication

Cash handling

Basic computer skills

Customer service

Job description

Starz Hotel is looking for a friendly, reliable and detail-oriented Hotel Receptionist / Night Auditor to join our team in Kluang, Johor.

You will manage front desk operations, assist guests throughout their stay and check daily hotel transactions during the night shift. We welcome candidates who enjoy customer service, handle payments accurately and are comfortable working independently overnight.

Key responsibilities

Welcome guests and handle check-ins, check-outs and late arrivals.

Manage reservations and enquiries received through calls, messages, walk-ins and online booking platforms.

Provide information about room rates, availability, hotel facilities and local amenities.

Process payments, issue receipts and maintain accurate guest accounts.

Check daily room charges, payments and outstanding balances.

Reconcile cash and electronic payments, complete the night audit and prepare daily reports.

Identify and report booking or payment discrepancies to management.

Coordinate with housekeeping on room readiness and guest requests.

Handle guest concerns courteously and follow hotel procedures for incidents and emergencies.

Maintain guest confidentiality and provide clear handovers between shifts.

Keep the reception area clean, organised and welcoming.

What we’re looking for

A friendly, professional attitude and a commitment to good guest service.

Good communication skills in English and Bahasa Malaysia. Mandarin is an advantage when assisting Mandarin-speaking guests.

Basic computer skills and a willingness to learn hotel booking and property management systems.

Accuracy when handling cash, payments and guest records.

The ability to work independently and remain calm during busy periods.

A responsible, punctual and trustworthy approach to work.

Availability to work night shifts, weekends and public holidays.

Experience in hotel reception, night auditing, customer service or basic bookkeeping is an advantage. Candidates without hotel experience who are willing to learn are also encouraged to apply.