FRONT OFFICER

Private Advertiser; Teluk Intan; On-site; MYR 28,000 - 42,000; Full time

Job summary

Private Advertiser is seeking a friendly Front Officer for a 3-star hotel in Teluk Intan, Perak, with 88 rooms, a café and an event hall. You will welcome guests warmly, check them in/out, and ensure a smooth arrival experience for leisure, business and event guests.

You should have a Diploma in Hospitality or a related field, or equivalent; at least 1 year in front desk or customer service, basic computer skills, and willingness to rotate shifts.

Qualifications

• Minimum Diploma in Hospitality, Tourism is an advantage; or Other Field is acceptable.
• At least 1 year of Hotel Front Desk or Customer Services experience preferred.
• Fresh Graduates with a strong service attitude are Welcome.
• Willing to work rotating shifts.
• Presentable, well groomed, honest and customer focused.
• Basic computer skills; experience with hotel PMS or OTA extranets is a plus.

Responsibilities

• Handle guest check in and check out quickly and accurately.
• Manage room reservations from walk ins, phone, WhatsApp, email and OTAs.
• Process room payments and billing, and complete daily cash reconciliation.
• Respond to guest enquiries, requests and complaints professionally.
• Coordinate with housekeeping and maintenance on room status and guest needs.
• Maintain accurate guest records in the hotel system.
• Prepare shift handover reports.
• Keep the lobby area presentable, safe and secure.

Skills

Customer service

Hospitality

Communication

Education

Diploma in Hospitality/Tourism

Tools

Hotel PMS

OTA extranets

Job description

A Front Officer role at a 3 star hotel in Teluk Intan, Perak, with 88 guest rooms, a café and an event hall, serving leisure travellers, business guests and event organisers. The role involves delivering a warm, efficient welcome to every guest.

Key responsibilities

Handle guest check in and check out quickly and accurately

Manage room reservations from walk ins, phone, WhatsApp, email and OTAs

Process room payments and billing, and complete daily cash reconciliation

Respond to guest enquiries, requests and complaints professionally

Coordinate with housekeeping and maintenance on room status and guest needs

Maintain accurate guest records in the hotel system

Prepare shift handover reports

Keep the lobby area presentable, safe and secure

About you

Minimum Diploma in Hospitality, Tourism is an advantage; or Other Field is acceptable

At least 1 year of Hotel Front Desk or Customer Services experience preferred

Fresh Graduates with a strong service attitude are Welcome

Basic computer skills; experience with hotel PMS or OTA extranets is a plus

Willing to work rotating shifts

Presentable, well groomed, honest and customer focused

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