Front Desk Receptionist

Romanee Conte Estate Management Sdn Bhd; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Benefits offered by this job

Medical Leave

EPF & SOCSO

EIS

Overtime Pay

Performance Incentive

Staff Discounts

Uniform Provided

Job summary

Romanee Conte Estate Management Sdn Bhd is recruiting for a Front Desk/Guest Services role at The Robertson Residences Bukit Bintang in Kuala Lumpur. You will welcome guests, manage check-ins/outs, handle reservations, and coordinate with bell staff and housekeeping to meet guest requests.

The position involves night shifts (5pm–2am) and rotating schedules, with opportunities to develop customer service skills and contribute to a premium guest experience.

Qualifications

• Open to candidates with or without prior experience.
• Strong written and spoken English and Bahasa Melayu abilities.
• Willing to learn and develop new skills.
• Positive attitude, responsible and reliable.
• Good team player and flexible for shifts.
• Willing to work night shifts (5pm–2am) on rotating basis.
• Must have own transportation for commuting.
• Able to commit to a long-term position.

Responsibilities

• Managing guest check-in and check-out with warm, professional service.
• Handling reservations and room inventory across platforms.
• Providing concierge services and information on local attractions.
• Handling billing and reconciling daily transactions.
• Addressing guest complaints or room issues promptly and professionally.

Skills

Communication in English

Communication in Bahasa Melayu

Job description

Location: Multiple vacancies in Kuala Lumpur (All locations can be reached by LRT):

The Robertson Residences Bukit Bintang

Job Responsibilities

• Managing Guest Check-In and Check-Out: Verifying guest identities, assigning rooms, issuing key cards, and processing final payments while ensuring a warm and professional welcome.
• Reservations and Room Inventory: Handling walk-in bookings and managing digital reservation systems to ensure room availability is accurate across all booking platforms.
• Concierge and Guest Services: Providing information regarding local attractions, arranging transportation, and coordinating with the bell staff or housekeeping to meet specific guest requests.
• Billing and Financial Accuracy: Maintaining guest room deposit (where applicable), and reconciling daily transactions to ensure all room charges/deposit fees are correct.
• Conflict Resolution and Problem Solving: Addressing guest complaints or technical issues with rooms immediately and professionally to maintain high satisfaction ratings.

Working Hours

9 hours a day, inclusive of 1 hour break; 6 days a week (off-day on a weekday)

Job Requirements

• Candidates with or without prior experience are welcome to apply
• Good written and verbal communication skills in English and Bahasa Melayu
• Willing to learn and develop new skills
• Positive attitude, responsible, and reliable
• Good team player
• Willing to work night shifts (5pm – 2am) and rotating shifts
• Must have own transportation for commuting
• Able to commit to a long-term position

Benefits

• Medical Leave
• EPF & SOCSO
• EIS
• Overtime Pay
• Performance Incentive
• Staff Discounts
• Uniform Provided