Night Auditor & Front Desk Host

Anson Funtelz Sdn Bhd; Kluang; On-site; MYR 26,000 - 39,000; Full time

Job summary

Starz Hotel in Kluang, Johor, is seeking a friendly Hotel Receptionist / Night Auditor to manage front desk operations and night shift activities. You will delight guests, handle check-ins/check-outs, and ensure accurate nightly transactions.

The role requires good English and Bahasa Malaysia, with Mandarin a plus. Candidates should have basic computer skills and be willing to learn PMS; punctual, trustworthy and able to work nights, weekends, and holidays.

Qualifications

• Friendly, professional attitude and commitment to guest service.
• Good communication in English and Bahasa Malaysia; Mandarin is an advantage.
• Basic computer skills and willingness to learn hotel booking and property management systems.
• Accuracy when handling cash, payments and guest records.
• Ability to work independently and stay calm during busy periods.
• Responsible, punctual and trustworthy approach to work.
• Availability to work night shifts, weekends and public holidays.

Responsibilities

• Welcome guests and handle check-ins, check-outs and late arrivals.
• Manage reservations and enquiries received through calls, messages, walk-ins and online booking platforms.
• Provide information about room rates, availability, hotel facilities and local amenities.
• Process payments, issue receipts and maintain accurate guest accounts.
• Check daily room charges, payments and outstanding balances.
• Reconcile cash and electronic payments, complete the night audit and prepare daily reports.
• Identify and report booking or payment discrepancies to management.
• Coordinate with housekeeping on room readiness and guest requests.
• Handle guest concerns courteously and follow hotel procedures for incidents and emergencies.
• Maintain guest confidentiality and provide clear handovers between shifts.
• Keep the reception area clean, organised and welcoming.

Skills

Communication

Cash handling

Basic computer skills

Customer service

Job description

Starz Hotel in Kluang, Johor, is seeking a friendly Hotel Receptionist / Night Auditor to manage front desk operations and night shift activities. You will delight guests, handle check-ins/check-outs, and ensure accurate nightly transactions.

The role requires good English and Bahasa Malaysia, with Mandarin a plus. Candidates should have basic computer skills and be willing to learn PMS; punctual, trustworthy and able to work nights, weekends, and holidays.