FRONT OFFICE ASSISTANT (MALAYSIAN)

GLORYHALL HOTEL SDN BHD; Sepang; On-site; MYR 29,000 - 42,000; Full time

Benefits offered by this job

EPF, SOCSO & EIS

Annual leave & medical leave

Public holiday entitlement

Uniform provided

Training & career development

Performance incentives & bonus

Friendly working environment

Job summary

GLORYHALL HOTEL SDN BHD seeks a friendly Front Desk Executive to be the face of the hotel. You will handle check-ins/outs, manage reservations, and greet guests with professional service throughout their stay.

The role requires strong communication, multi-tasking, and a willingness to work rotating shifts, weekends, and public holidays. Training, uniform, and career development opportunities are provided.

Qualifications

• Experience in hotel front office, guest services, or receptionist roles preferred.
• Fresh graduates with positive attitude encouraged to apply.

Responsibilities

• Handle guest check-in and check-out procedures efficiently.
• Manage reservations via phone, email, walk-ins and online platforms.
• Welcome guests and provide exceptional customer service throughout their stay.
• Register guests, verify bookings, identification and payment info.
• Provide information on room types, rates, facilities and local attractions.
• Process guest payments and issue invoices/receipts.
• Respond to guest inquiries, requests and complaints promptly.
• Coordinate with housekeeping and maintenance to keep rooms ready.
• Monitor room availability and update reservations in the PMS.
• Confirm group bookings and coordinate meetings and events.
• Promote room upgrades and hotel packages.
• Maintain records of guest information, bookings and payments.
• Ensure compliance with hotel policies and service standards.

Skills

English

Bahasa Malaysia

Mandarin

Customer service

Communication

Tools

Ezee Absolute

Ezee FrontDesk

Job description

We are looking for a friendly, professional, and customer-oriented Hotel Front Desk Executive to be the face of our hotel. If you enjoy interacting with people, providing excellent guest experiences, and working in a dynamic hospitality environment, we'd love to hear from you.

• Handle guest check-in and check-out procedures efficiently and professionally.
• Manage reservations through phone calls, emails, walk-ins, and online booking platforms.
• Welcome guests warmly and provide exceptional customer service throughout their stay.
• Register guests and verify booking details, identification, and payment information.
• Provide accurate information regarding room types, rates, hotel facilities, services, and local attractions.
• Process guest payments and issue invoices/receipts accurately.
• Respond to guest inquiries, requests, and complaints promptly and professionally.
• Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready and maintained to hotel standards.
• Monitor room availability and update reservation records in the hotel management system.
• Confirm group bookings and coordinate special arrangements, meetings, and event requirements.
• Promote and upsell room upgrades, hotel packages, and additional services.
• Maintain accurate records of guest information, bookings, and payments.
• Ensure compliance with hotel policies, operational procedures, and service standards.

Qualifications

Previous experience in hotel front office, guest services, customer service, or receptionist roles is preferred.

Fresh graduates with a positive attitude and willingness to learn are encouraged to apply.

Skills & Experience

Experience with hotel reservation systems such as Ezee Absolute, Ezee FrontDesk, or similar PMS software is an advantage.

Familiarity with OTA platforms such as Booking.com, Agoda, Expedia, and Traveloka.

Good communication skills in English and Bahasa Malaysia.

Ability to communicate in Mandarin will be an added advantage.

Strong customer service and problem-solving skills.

Good computer literacy and proficiency in Microsoft Office applications.

Ability to multitask and work effectively under pressure.

Willingness to work on rotating shifts, weekends, and public holidays.

Employee Benefits

• EPF, SOCSO & EIS Contributions
• Annual Leave & Medical Leave
• Public Holiday Entitlement
• Uniform Provided
• Training & Career Development Opportunities
• Performance Incentives & Bonus (subject to company policy)
• Friendly and Supportive Working Environment

Working Hours

Rotational Shift Schedule

6 Days Work Week

Morning, Afternoon, and Night Shifts (if applicable)

Why Join Us?

Career advancement opportunities within a growing hospitality company.

Supportive management team and positive workplace culture.

Opportunity to gain valuable experience in hotel operations and guest services.

Competitive salary and employee benefits.

GLORYHALL HOTEL SDN BHD is incorporated in May 2011, was located in Business Park, Bandar Baru Salak Tinggi, Sepang, Selangor. We have 5 hotels which is carry different type of themes. Inline with our expansion, we are seeking highly motivated and passionate candidates for success personnel to be part of our specialised task force team located in our hotels. We are looking for dynamic, hardworking and dedicated individuals to join us.

GLORYHALL HOTEL SDN BHD is incorporated in May 2011, was located in Business Park, Bandar Baru Salak Tinggi, Sepang, Selangor. We have 5 hotels which is carry different type of themes. Inline with our expansion, we are seeking highly motivated and passionate candidates for success personnel to be part of our specialised task force team located in our hotels. We are looking for dynamic, hardworking and dedicated individuals to join us.