Reception & Clinical Assistant

Trimedic TCM Setia Alam; Shah Alam; On-site; MYR 33,000 - 51,000; Full time

Job summary

Trimedic TCM Setia Alam is seeking a Reception & Clinical Assistant to join our Setia Alam healthcare team. You will bridge front-of-house operations with clinical support to ensure a welcoming patient journey from arrival to care delivery.

You will handle check-in, scheduling, payments, and basic clinical support, while maintaining confidentiality and adherence to health and safety standards. A flexible schedule and strong interpersonal skills are required.

Qualifications

• Completed secondary education (SPM or equivalent).
• Qualifications in healthcare administration are advantageous.
• Experience in a reception or administrative role, preferably in healthcare.

Responsibilities

• Greet patients and manage check-in procedures with accurate records.
• Schedule and coordinate appointments to optimise clinic flow.
• Answer calls and direct inquiries to staff.
• Process patient payments and maintain invoices per procedures.
• Assist clinical staff with patient prep and basic clinical support.
• Maintain cleanliness and organisation of reception and clinical areas in line with safety standards.
• Manage clinic supplies and inventory records.
• Maintain patient confidentiality per data protection rules.
• Support administrative team with general office duties.

Skills

Communication

Organisational skills

IT/computer proficiency

Medical terminology

Confidentiality

Reliability

Flexibility

Empathy

Education

Secondary education (SPM or equivalent)

Healthcare administration qualification (advantage)

Tools

Appointment scheduling systems

Data management tools

Job description

About the role

We are seeking a Reception & Clinical Assistant to join our healthcare team based in Setia Alam, Selangor. This is a key position that bridges our front-of-house operations with clinical support, playing a vital role in ensuring our patients receive a seamless and welcoming experience from arrival through to care delivery. You will be the first point of contact for our patients and will support both administrative and clinical functions, contributing directly to the efficiency and quality of our healthcare services.

What you'll be doing

• Greeting patients upon arrival, managing check-in procedures and maintaining accurate patient records and documentation
• Scheduling and coordinating patient appointments, ensuring optimal clinic flow and minimising waiting times
• Answering telephone inquiries professionally and directing calls to appropriate staff members
• Processing patient payments, managing invoices and maintaining financial records in accordance with clinic procedures
• Assisting clinical staff with patient preparation, vital signs monitoring and general clinical support during consultations and procedures
• Maintaining cleanliness and organisation of reception and clinical areas, ensuring compliance with health and safety standards
• Managing clinic supplies and equipment, ordering stock as required and maintaining inventory records
• Handling patient confidentiality and medical information in strict compliance with data protection regulations
• Supporting the administrative team with general office duties including filing, photocopying and data entry

What we're looking for

• Completed secondary education (SPM or equivalent); qualifications in healthcare administration or a related field are advantageous
• Proven experience in a reception or administrative role, ideally within a healthcare or clinical setting
• Strong communication and interpersonal skills with the ability to interact professionally with patients, visitors and staff members
• Excellent organisational abilities with the capacity to manage multiple tasks and prioritise effectively in a busy environment
• Proficiency in computer systems and office software, including appointment scheduling systems and data management tools
• Knowledge of basic medical terminology and an understanding of healthcare confidentiality protocols
• Reliability, discretion and a commitment to maintaining patient confidentiality at all times
• Flexibility to work according to clinic operating hours, which may include early mornings or evening shifts
• A caring and empathetic approach to patient interaction, with a genuine interest in supporting healthcare delivery