Clinic Assistant (Immediate Hiring)

Qualitas Health; Johor Bahru; On-site; MYR 24,000 - 36,000; Full time

Job summary

Qualitas Health in Malaysia is seeking a Senior Clinic Assistant or Clinic Assistant to support frontline patient care across registration, clinical assistance, dispensing and administration.

You will greet patients, manage records, assist doctors, handle specimens, and ensure CMS entries are accurate for smooth clinic operations.

Qualifications

• Possess at least a Certificate/Diploma in Healthcare/Nursing or SPM/STPM.
• Excellent customer service and interpersonal skills.
• Must be computer literate.
• Candidate with clinical and customer service experience will be an advantage

Responsibilities

• Greet patients and register them at the counter with accurate information.
• Maintain tidy registration area and clinic image for a positive first impression.
• Assist doctors during consultations, examinations and minor procedures while ensuring patient comfort.
• Handle lab specimens and ensure proper labeling and safety procedures.
• Dispense prescribed drugs with correct dosage and clear dosage instructions.
• Enter patient visits and charges into the CMS accurately with minimal errors.
• Coordinate admin tasks and filing to support smooth clinic operations.

Skills

Customer service

Interpersonal skills

Computer literacy

Education

Certificate/Diploma in Healthcare/Nursing

SPM/STPM

Tools

CMS

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Greeting patients and attending to them as soon as they come into the clinic and handling patients with utmost care and importance.

Ensuring patients cards or treatment chit are prepared correctly according to SOP

Registering patients at the counter with utmost care and good customer service

Keeping the registration counter neat and tidy while maintaining clinic’s image

Filing and retrieving of patient cards ensuring filing system is followed and maintained for easy retrieval to minimize filing errors and misplaced/missing cards

Keying registered patients’ visit into the IQRIS system with minimum error for accurate data and minimal error

Answering the telephone and providing accurate information to the caller

Clinical Duties and Assisting Doctors

Assisting the doctor while he is giving treatment and ensuring consultation and treatment are given smoothly to meet patient’s satisfaction

Assisting the patients for doctors examination by ensuring patient feels comfortable in the room

Ushering in patients into the consultation or treatment room with concern and welcome feeling

Keeping the doctor’s room tidy and neat for consultation - cleaning it up if necessary, to ensure the environment looks pleasant for the patients

Chaperoning doctors, especially for female patients and ensuring sensitive issues are handled correctly

Handling specimen for lab testing according to procedures with safety measures taken without slip-ups

Filing lab test report or hospital reports into patients file/card correctly and without any slip-ups after doctor review the lab report

Preparing for lab test reports by ensuring forms are filed correctly and specimens are sent out with proper identification

Treatment Duties

Preparing medical instruments for sterilization and handling after sterilization in accordance to safety precautions and abiding to safety rules

Handling medical equipment such as ECG, Ultrasound or X-ray with proper techniques and professionalism, ensuring safety precautions are taken always

Ensuring sufficient supply of gauze, cotton and other medical consumable for clinic usage when needed, that medical supplies are available at all times

Destroying used syringes and needles before disposal when necessary, ensuring safety measure taken during disposal

Assisting doctors during minor surgery and giving treatment when necessary, ensuring patient’s welfare is always upheld

Coordinate medical checkup for patients by ensuring patients are comfortable throughout the process

Doing dressing for patients as and when required by ensuring proper technique is used

Dispensing Duties

Dispensing drugs as prescribed by the doctors with the right drugs and dosage given out with correct instruction on dosage, duration and methods clearly stated

Inquiring from the patients regarding allergies to medicines, ensuring allergic medicines are not dispensed

Preparing and labeling plastic bottles for medicines/mixtures with proper bottles

Pouring medicines/mixtures into smaller bottles, ensuring medicines are available at all times without wasting time

Keying in drugs prescribed into CMS for records and for charges

Ensuring sufficient bottles, cream and pill containers in the dispensary, that stocks are available at all times

Issuing receipts, M/Cs and cash chit when necessary and correctly issued with copies stored for further use

Collecting cash on behalf of the clinic that cash transactions are recorded and done correctly

Others

Support and perform any other tasks as and when assigned by the immediate supervisor or Management by Performing the task to the best of one’s ability as and when required

Job Requirement

1) Possess at least a Certificate/Diploma in Healthcare/Nursing for a Senior Clinic Assistant or minimum SPM/STPM for a Clinic Assistant.

2) Excellent customer service and interpersonal skills

3) Must be computer literate.

4) Candidate with clinical and customer service experience will be an advantage