Clinic Assistant

DR. ANA CLINIC; Negeri Sembilan; On-site; MYR 28,000 - 42,000; Full time

Benefits offered by this job

EPF

SOCSO

Annual Leave

Medical Leave

Health Insurance

Birthday Leave

Job summary

DR. ANA CLINIC in Negeri Sembilan is seeking a clinic assistant to support front desk and clinical operations in a fast-paced setting. You will assist with patient care, manage records, and ensure a safe, comfortable patient experience.

Responsibilities include greeting and registering patients, scheduling appointments, maintaining confidentiality, processing payments, aiding with basic examinations and labs, and collaborating with the care team to deliver quality service to diverse patients.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of clinic assistant/healthcare support experience.
• Experience in patient care and ensuring patient comfort and safety.
• Strong administrative and records management skills.
• Excellent customer service and communication abilities.
• Familiarity with appointment scheduling software and clinic calendars.
• Knowledge of basic medical terminology and procedures.
• Fluency in English and Bahasa Malaysia.
• Ability to multitask in a fast-paced environment while maintaining confidentiality.

Responsibilities

• Greet and register patients, collecting demographic and insurance information.
• Schedule appointments and manage the clinic calendar in coordination with providers.
• Provide direct patient care under supervision, including taking vitals and assisting examinations.
• Maintain patient records with confidentiality and regulatory compliance.
• Manage clinic inventory, order supplies, and keep examination rooms clean.
• Handle patient inquiries by phone and in person, explain services and policies.
• Process payments, co-pays, and insurance claims with accurate records.
• Assist with basic laboratory procedures as directed.
• Educate patients on pre-/post-appointment instructions and medication adherence.
• Collaborate with the healthcare team to ensure smooth workflow.

Skills

Vital signs

Patient care

Administrative support

Customer service

Communication

Medical records management

Clinic calendar management

Bilingual English & Bahasa Malaysia

Multitasking

Confidentiality

Education

High school diploma or equivalent (SPM/'O' Level)

Tools

Appointment scheduling software

Job description

Requirement

• High school diploma or equivalent (SPM/'O' Level) is required.
• Minimum of 1-2 years of proven experience in a similar clinic assistant or healthcare support role.
• Proficiency in patient care, including taking vital signs, assisting with examinations, and ensuring patient comfort and safety.
• Strong administrative support skills, including managing patient records, handling correspondence, and maintaining a clean and organized clinic environment.
• Excellent customer service and communication skills, with the ability to interact professionally and empathetically with patients from diverse backgrounds.
• Experience with appointment scheduling software and managing clinic calendars efficiently.
• Familiarity with basic medical terminology and procedures.
• Fluency in both English and Bahasa Malaysia is essential for effective communication with patients and colleagues.
• Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
• Demonstrated ability to maintain patient confidentiality and adhere to all clinic policies and procedures.

Responsibility

• Greet and register patients, ensuring accurate collection of demographic and insurance information.
• Schedule patient appointments efficiently, managing the clinic's calendar and coordinating with healthcare providers.
• Provide direct patient care under the supervision of nurses or doctors, including taking vital signs, assisting with examinations, and preparing patients for procedures.
• Maintain patient records, ensuring confidentiality and compliance with all relevant regulations, including updating medical history and treatment plans.
• Manage clinic inventory, order supplies, and ensure the cleanliness and organization of examination rooms and common areas.
• Handle patient inquiries via phone and in-person, providing information about services, clinic policies, and directing them to appropriate resources.
• Process patient payments, co-pays, and insurance claims, maintaining accurate financial records and reconciling daily transactions.
• Assist with basic laboratory procedures, such as collecting specimens and performing simple tests as directed.
• Educate patients on pre- and post-appointment instructions, medication adherence, and general health and wellness information.
• Collaborate with the healthcare team to ensure a smooth workflow and optimal patient experience.

Benefits

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Health Insurance
• Birthday Leave