Quotation Officer

Bühler Group; Subang Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

Bühler Group in Subang Jaya, Malaysia is seeking a quotation and customer service specialist to handle end-to-end quotes, process customer requests, and validate requirements. You will work with BOMs, project documents, and SAP/CRM tools to ensure accurate, timely responses and seamless coordination with regional teams.

The role emphasizes coordinating delivery, invoicing, payments, and handling warranty claims in collaboration with the regional Quality partner, with an aim to boost customer

Qualifications

• 3+ years hands-on experience in order processing, logistics, or customer services.
• Knowledgeable in incoterms and MS Office.
• Fluent English; other ASEAN languages an advantage.

Responsibilities

• Execute the customer quotation process end-to-end to contribute to sales turnover.
• Handle incoming customer requests professionally with prompt resolution.
• Collect and validate customer information to identify and fulfill requirements.
• Build Level 1 competency in spare parts identification with cross-functional support.
• Process technical and commercial inquiries and prepare quotations.
• Work with BOMs, customer project documents, and technical drawings.
• Coordinate delivery, invoice and payments.
• Assist with complaints and warranty claims in collaboration with regional partners.
• Engage with stakeholders to support technical and commercial inquiries.

Education

Mechatronics Engineering

Tools

SAP/CRM platforms

Salesforce

Job description

This is where you'll excel

• Execute the customer quotation process end-to-end in contributing to sales turnover.
• Handle incoming customer requests professionally, ensuring prompt and thorough resolution of issues.
• Collect and validate all relevant customer information to accurately identify and fulfill their requirements.
• Build Level 1 competency in spare parts identification for assigned BUs, supported by 2nd-level Technical Advisors and BA/BU (Global/Region) teams during the quotation process.
• Process technical and commercial inquiries.
• Prepare comprehensive quotations for spare and wear parts, covering both commercial and technical aspects.
• Work with BOMs (Bill of Material / Part List), customer project documents, and technical drawings.
• Coordinate delivery, invoice and payments.
• Assist with customer complaints and warranty claims as needed, in close collaboration with the regional Quality partner.
• Engage with multiple stakeholders to support customer technical and commercial inquiries.
• Perform additional duties and responsibilities as business needs evolve.

These are the skills you'll need

• Mechanical, Electrical & Electronics, Mechatronics Engineering or similar education background.
• Basic knowledge machinery and familiar with MRO.
• At least 3 years of hands-on experience in order processing, logistics, or Customer Services.
• Knowledgeable in incoterms.
• IT savvy, proficient in MS Office, with working knowledge of SAP/ CRM platforms (e.g. Salesforce SAP (SD Module, Stock, Purchasing).
• English and any other ASEAN language of an advantage

Questions? We are happy to answer them!

Mary Juliet Conti

Creating impact together at Bühler!

Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines.

Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries.

We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.