Customer Service Support Executive

Sanovo Technology Asia Sdn Bhd; Petaling Jaya; On-site; MYR 47,000 - 80,000; Full time

Job summary

Sanovo Technology Asia Sdn Bhd is seeking a proactive Commercial and Service Support professional to manage customer enquiries, prepare spare parts quotations, process orders, coordinate delivery and service execution, and ensure timely invoicing.

The role blends customer service, commercial acumen and technical understanding with strong coordination to maximise service revenue while delivering high customer satisfaction.

Qualifications

• Fresh graduates are welcomed to apply and considered.
• Diploma or Degree in Engineering, Business Admin, Supply Chain, Sales & Marketing or related background.
• At least 3 years of relevant experience in service support, technical sales support, spare parts or order management.
• Experience in industrial machinery, automation, manufacturing or engineering environment is advantageous.

Responsibilities

• Quotation & Enquiry Management: Handle spare parts and service requests, prepare quotes and follow up to close deals.
• Order Processing & Logistics: Process purchase orders, check parts availability, coordinate deliveries.
• Service Coordination: Schedule and deploy service engineers for on-site jobs with required parts/documentation.
• Invoicing & Closure: Verify service reports, align with purchase orders, ensure timely billing with Finance.
• Technical Growth & Stakeholder Alignment: Learn machinery configurations, work with engineers and sales to resolve issues.

Skills

Customer service

Coordination

Quotation management

Order processing

Logistics coordination

Sales support

Education

Engineering

Business Administration

Supply Chain

Sales & Marketing

Related background

Tools

Microsoft D365 Finance & Operations

CRM systems

Quotation/order management platforms

Job description

To provide effective commercial and operational support to the Service Department by managing customer enquiries, preparing spare parts and service quotations, processing orders, coordinating delivery and service execution, and ensuring timely invoicing. The role acts as a key link between customers, service engineers, sales/project teams and intercompany colleagues to ensure a smooth and efficient service process from enquiry through to order completion.

The position requires a combination of customer service capability, commercial acumen, technical understanding and strong coordination skills to maximize service revenue while delivering a high level of customer satisfaction.

Key responsibilities

Quotation & Enquiry Management: Handle customer requests for spare parts and technical services. Prepare accurate, competitive quotes and proactively follow up to close deals.

Order Processing & Logistics: Process purchase orders, check parts availability, and coordinate logistics and deliveries.

Service Coordination: Schedule and deploy service engineers for on-site jobs. Ensure they have all necessary parts and documentation before heading out.

Invoicing & Closure: Verify service reports, match them with purchase orders, and coordinate with Finance for timely, accurate billing.

Technical Growth: Learn the company’s machinery configurations and parts identification to independently handle quotes over time.

Stakeholder Alignment: Work closely with internal engineers, sales teams, and overseas intercompany colleagues to resolve delivery or technical issues.

Education & Experience

Fresh Graduates are welcomed to apply.

Diploma or Degree in Engineering, Business Administration, Supply Chain, Sales & Marketing or a related background.

At least 3 years of relevant experience in service support, technical sales support, spare parts, aftermarket, customer service or order management, preferably within an industrial machinery, automation, manufacturing or engineering environment.

Candidates with strong technical knowledge and customer service experience but without a formal engineering qualification may also be considered.

Experience in spare parts identification, service quotation, order processing and customer coordination is highly advantageous.

Experience working with ERP systems (Microsoft D365 Finance & Operation), CRM systems or quotation/order management platforms is preferred.