Sales Process Specialist (Based in Johor Bahru)

UL Solutions; Kuala Lumpur; On-site; MYR 31,000 - 51,000; Full time

Job summary

UL Solutions is seeking a proactive Sales Support professional in Kuala Lumpur to serve as the main contact for customer inquiries, prepare quotations, convert quotes to orders in ERP, and support pre- and post-sales activities across teams.

You will maintain accurate records, generate insights for sales, and drive continuous process improvements while collaborating with account managers and engineers to meet certification timelines.

Qualifications

• Diploma in Business Administration or a related discipline.
• Minimum 1 year of experience in sales support, customer service, order management, or administrative support.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and CRM/ERP systems.
• Strong business acumen and understanding of sales and customer support processes.
• Excellent communication, organizational, and stakeholder management skills.
• Ability to manage multiple priorities and work independently with minimal supervision.
• Experience working with internal systems, customer data, and reporting tools.
• Fluent in English and Chinese (written and spoken) to effectively collaborate with the China-based engineering team.
• Experience supporting technical, certification, testing, inspection, or professional services businesses.
• Familiarity with quotation management, order processing, and customer account administration.
• Knowledge of ERP platforms such as Oracle or similar enterprise systems.

Responsibilities

• Serve as the primary point of contact for customer inquiries and administrative support activities via phone and email.
• Prepare quotations using established pricing tools and convert approved quotes into orders within ERP systems.
• Support pre- and post-sales processes to ensure customers meet certification requirements and service adoption timelines.
• Follow up on quotations and collaborate with customers and sales teams to facilitate order conversion.
• Coordinate with Account Managers, Sales Engineers, technical teams, and other stakeholders to resolve customer inquiries and support business objectives.
• Maintain accurate customer records and provide account-related insights and reports to support sales activities.
• Build strong internal partnerships to proactively address customer needs and enhance the overall customer experience.
• Support continuous process improvement initiatives and share best practices with team members.
• Act as a resource for less experienced colleagues and support knowledge sharing within the team.
• Ensure timely completion of assigned activities while adhering to company policies and procedures.

Skills

Quotations management

Cross-functional collaboration

CRM/ERP processes

English & Chinese fluency

Customer service excellence

Stakeholder management

Order processing

Multiple priorities

Reporting and insights

Knowledge sharing

Education

Diploma in Business Administration

Tools

Microsoft Office

Oracle ERP

Job description

• Serve as the primary point of contact for customer inquiries and administrative support activities via phone and email.
• Prepare quotations using established pricing tools and convert approved quotes into orders within ERP systems.
• Support pre- and post-sales processes to ensure customers meet certification requirements and service adoption timelines.
• Follow up on quotations and collaborate with customers and sales teams to facilitate order conversion.
• Coordinate with Account Managers, Sales Engineers, technical teams, and other stakeholders to resolve customer inquiries and support business objectives.
• Maintain accurate customer records and provide account-related insights and reports to support sales activities.
• Build strong internal partnerships to proactively address customer needs and enhance the overall customer experience.
• Support continuous process improvement initiatives and share best practices with team members.
• Act as a resource for less experienced colleagues and support knowledge sharing within the team.
• Ensure timely completion of assigned activities while adhering to company policies and procedures.

Responsibilities

• Serve as the primary point of contact for customer inquiries and administrative support activities via phone and email.
• Prepare quotations using established pricing tools and convert approved quotes into orders within ERP systems.
• Support pre- and post-sales processes to ensure customers meet certification requirements and service adoption timelines.
• Follow up on quotations and collaborate with customers and sales teams to facilitate order conversion.
• Coordinate with Account Managers, Sales Engineers, technical teams, and other stakeholders to resolve customer inquiries and support business objectives.
• Maintain accurate customer records and provide account-related insights and reports to support sales activities.
• Build strong internal partnerships to proactively address customer needs and enhance the overall customer experience.
• Support continuous process improvement initiatives and share best practices with team members.
• Act as a resource for less experienced colleagues and support knowledge sharing within the team.
• Ensure timely completion of assigned activities while adhering to company policies and procedures.

Qualifications

• Diploma in Business Administration or a related discipline.
• Minimum 1 year of experience in sales support, customer service, order management, or administrative support.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and CRM/ERP systems.
• Strong business acumen and understanding of sales and customer support processes.
• Excellent communication, organizational, and stakeholder management skills.
• Ability to manage multiple priorities and work independently with minimal supervision.
• Experience working with internal systems, customer data, and reporting tools.
• Fluent in English and Chinese (written and spoken) to effectively collaborate with the China-based engineering team.
• Experience supporting technical, certification, testing, inspection, or professional services businesses.
• Familiarity with quotation management, order processing, and customer account administration.
• Knowledge of ERP platforms such as Oracle or similar enterprise systems.

About Us

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.