Quotation Officer

BUHLER MALAYSIA SDN. BHD.; Subang Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

BUHLER MALAYSIA SDN. BHD. in Subang Jaya is seeking a customer quotation specialist to execute the end-to-end quotation process, support sales turnover, and coordinate with BOMs and project documents.

You will handle customer inquiries, prepare comprehensive quotations for spare and wear parts, and collaborate with regional teams to assist with delivery, invoicing and warranty claims as needed.

Qualifications

• Experience in handling customer quotations and technical inquiries.

Responsibilities

• Execute end-to-end quotation process to support sales turnover.
• Handle incoming customer requests professionally and resolve issues promptly.
• Collect and validate customer information to identify and fulfill requirements.
• Build Level 1 spare parts competency with support from technical teams.
• Prepare quotations for spare and wear parts, covering commercial and technical aspects.
• Work with BOMs, project documents and drawings.
• Coordinate delivery, invoicing and payments.
• Assist with customer complaints and warranty claims with regional Quality partner.
• Engage with stakeholders to support technical and commercial inquiries.
• Perform other duties as business needs evolve.

Skills

Quotation process

Customer requests handling

BOMs and drawings

Technical coordination

Job description

• Execute the customer quotation process end-to-end in contributing to sales turnover.
• Handle incoming customer requests professionally, ensuring prompt and thorough resolution of issues.
• Collect and validate all relevant customer information to accurately identify and fulfil their requirements.
• Build Level 1 competency in spare parts identification for assigned BUs, supported by 2nd-level Technical Advisors and BA/BU (Global/Region) teams during the quotation process.
• Process technical and commercial inquiries.
• Prepare comprehensive quotations for spare and wear parts, covering both commercial and technical aspects.
• Work with BOMs (Bill of Material / Part List), customer project documents, and technical drawings.
• Coordinate delivery, invoice and payments.
• Assist with customer complaints and warranty claims as needed, in close collaboration with the regional Quality partner.
• Engage with multiple stakeholders to support customer technical and commercial inquiries.
• Perform additional duties and responsibilities as business needs evolve.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

The Swiss-based family owned company Bühler is a global, industrial solutions provider for processing foods and manufacturing advanced materials, contributing to food security and high-energy efficiency. Around 65% of the worldwide harvested grain is processed on Bühler mills, around 50% of all car taillamps or headlamps are getting metallized on Bühler machines. Every day, billions of people come into contact with Bühler technologies to cover their basic needs for foods, mobility, or communication.

We know that it takes the best people to change our industries, the world, and ourselves for the better. If you aspire to be a part of that, do talk to us!

The Swiss-based family owned company Bühler is a global, industrial solutions provider for processing foods and manufacturing advanced materials, contributing to food security and high-energy efficiency. Around 65% of the worldwide harvested grain is processed on Bühler mills, around 50% of all car taillamps or headlamps are getting metallized on Bühler machines. Every day, billions of people come into contact with Bühler technologies to cover their basic needs for foods, mobility, or communication.

We know that it takes the best people to change our industries, the world, and ourselves for the better. If you aspire to be a part of that, do talk to us!