Quality & Training Specialist — Mandarin & Safety

TikTok; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

TikTok is seeking a Quality & Training Specialist in Kuala Lumpur to ensure meticulous QA and policy enforcement across regional teams. You will conduct audits, analyze data, interpret safety guidelines, and drive calibration sessions with cross-functional partners to scale quality and training efforts.

The role requires RCA expertise, strong stakeholder communication, and Mandarin proficiency for daily liaison with the China team in the China market. Shifts and public holidays may apply.

Qualifications

• Experience in analytical audits within trust and safety or high-volume environments.
• Strong RCA and data-driven problem-solving skills.
• Ability to interpret complex policies and provide expert judgments.
• Excellent cross-functional stakeholder management and training delivery.
• Proficiency in data visualization and QA/calibration tools.
• Mandarin required for daily liaison with China team.

Responsibilities

• Quality Assurance & Auditing: conduct regular audits ensuring compliance and accuracy.
• Data Analysis & RCA: deep-dives into recurring issues and actionable feedback.
• Policy Interpretation & Judgment: provide expert judgments on complex cases.
• Calibration & Collaboration: lead calibration sessions with cross-functional partners.
• Operational Oversight & Escalation: manage edge cases and update guidelines.
• Technical Reporting & AI Utilization: use AI and dashboards to produce weekly/monthly reports.
• Training & Policy Cascade: lead training rollouts for policy changes.

Skills

Quality Assurance

Root Cause Analysis

Policy Interpretation

Cross-Functional Communication

Data Analytics

Mandarin Proficiency

Tools

QA Dashboards

Calibration Tools

AI Tools

Job description

TikTok is seeking a Quality & Training Specialist in Kuala Lumpur to ensure meticulous QA and policy enforcement across regional teams. You will conduct audits, analyze data, interpret safety guidelines, and drive calibration sessions with cross-functional partners to scale quality and training efforts.

The role requires RCA expertise, strong stakeholder communication, and Mandarin proficiency for daily liaison with the China team in the China market. Shifts and public holidays may apply.