Mandarin Content Quality & Evaluation Specialist

TikTok; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

TikTok is seeking a QA/Policy Specialist to develop and refine operational guidelines, create robust testing sets, and analyze complex cases. You will work with Policy, Product, Engineering, and Training teams to scale guidelines and SOPs across international products.

Ideal candidates have policy or quality-related experience, strong English communication, and Mandarin proficiency for Mandarin content analysis. Hybrid collaboration and timely improvements are valued.

Qualifications

• Bachelor’s degree or equivalent experience, preferably in policy, content moderation, or quality-related work.
• Proficient in English as a primary working language and fluent in Mandarin Chinese for reviewing Mandarin content.
• 1+ years of experience in quality assurance, training, editorial review, or related field.
• Expertise in content moderation policy, operational guideline development, and enforcement workflows.
• Strong command of English with attention to detail and clarity in written communication.
• Ability to interpret and enforce complex guidelines in writing-focused workflows and use data for improvements.
• Ability to design and deliver interactive training materials and sessions.

Responsibilities

• Develop, refine, and maintain Operational Guidelines for assigned policy areas, translating policy intent into actionable instructions.
• Produce, validate, and maintain high-quality Testing Sets for calibration, QA evaluation, arbitration, and operational assessments.
• Analyze complex, ambiguous, high-risk cases to provide clarifications and inform improvements.
• Support arbitration, QA, training, and calibration workflows by identifying misapplication patterns.
• Collaborate with Policy, Governance, Product, Engineering, Algo, and Training teams to ensure guidelines are scalable and translated into SOPs.
• Track quality and operational metrics to identify improvement opportunities and drive efficiency.
• Contribute to ad-hoc quality and governance initiatives to enhance enforcement quality.

Skills

Bachelor's degree

English proficiency

Mandarin Chinese

Quality assurance experience

Content moderation policy

Guideline interpretation

Training design

Strong written English

Education

Bachelor's degree

Job description

TikTok is seeking a QA/Policy Specialist to develop and refine operational guidelines, create robust testing sets, and analyze complex cases. You will work with Policy, Product, Engineering, and Training teams to scale guidelines and SOPs across international products.

Ideal candidates have policy or quality-related experience, strong English communication, and Mandarin proficiency for Mandarin content analysis. Hybrid collaboration and timely improvements are valued.