Linguistic QA Lead — Project Quality & Training

TikTok; Kuala Lumpur; On-site; MYR 48,000 - 75,000; Full time

Job summary

TikTok is seeking a Linguistic Intelligence Quality Analyst for Project QA in Kuala Lumpur. The role involves shaping onboarding, training plans, and policy guidance while coordinating with vendors and internal teams to ensure timely go-live and quality standards.

You will analyze quality metrics, perform RCAs, and drive improvements across content policies and project workflows in a fast-paced environment. Fluency in English and strong detail orientation are essential.

Qualifications

• Bachelor's degree or equivalent required; advanced degree preferred.
• At least 1 year of experience as a Quality Assurance Analyst.
• Strong attention to detail and ability to work independently; good interpersonal skills.
• Full proficiency in English.

Responsibilities

• Design onboarding processes and training plans for assigned projects; deliver process and policy training to internal teams and BPOs.
• Coordinate with internal and external stakeholders to meet training and production go-live dates.
• Facilitate knowledge transfer and retention across vendor and internal teams to keep policy knowledge up to date.
• Develop and own policy guidelines; ensure clarity and currency.
• Design quality and output management strategies to meet project stage goals.
• Monitor queue data, daily output and quality metrics to keep projects on track.

Skills

Quality Assurance

Attention to detail

English proficiency

Independent work

Resilience

Education

Bachelor's degree or equivalent

Advanced degree preferred

Job description

TikTok is seeking a Linguistic Intelligence Quality Analyst for Project QA in Kuala Lumpur. The role involves shaping onboarding, training plans, and policy guidance while coordinating with vendors and internal teams to ensure timely go-live and quality standards.

You will analyze quality metrics, perform RCAs, and drive improvements across content policies and project workflows in a fast-paced environment. Fluency in English and strong detail orientation are essential.