Quality Engineer (Customer, Supplier Quality Engineer) - Mandarin Speaker

SUSTIO SDN. BHD.; Batu Kawan; On-site; MYR 60,000 - 90,000; Full time

Job summary

SUSTIO SDN. BHD. is seeking a dedicated Quality professional to lead customer and supplier quality programs in Penang, Malaysia.

You will coordinate cross-functional teams, investigate defects using 8D/CAPA methodologies, and prepare reports to satisfy timelines and standards. The role requires Mandarin proficiency for China-based communications, a related engineering/quality degree, and 2–5 years in quality roles within semiconductor/EMS/electronics or manufacturing sectors.

Qualifications

• Bachelor's Degree in Engineering, Manufacturing, Quality Management, or a related field.
• Experience in Customer Quality, Supplier Quality, Quality Engineering, Supplier Development, or Manufacturing Quality is required.
• Mandarin proficiency is mandatory to effectively communicate with China-based stakeholders.
• Knowledge of quality tools and methodologies (8D, CAPA, RCCA, FMEA, SPC, MSA, APQP, PPAP) preferred.

Responsibilities

• Act as the primary quality contact for customer quality concerns, complaints, and technical inquiries
• Lead customer complaint investigations using 8D, RCCA, CAPA, and other problem-solving methodologies
• Prepare and submit customer quality reports, 8D reports, and corrective action responses within stipulated timelines
• Monitor customer quality performance indicators, including complaints, returns, PPM, and corrective action closure
• Support customer audits, quality audits, and new product introduction activities
• Manage supplier quality performance and ensure compliance with quality requirements
• Lead supplier quality investigations and drive corrective and preventive actions with suppliers
• Conduct supplier audits, process audits, and supplier quality assessments
• Monitor supplier KPIs, supplier PPM, defect trends, audit findings, and corrective action effectiveness
• Drive continuous improvement initiatives to reduce defects and improve overall product quality

Skills

8D

CAPA

Root Cause Analysis

RCCA

FMEA

SPC

MSA

APQP

PPAP

Control Plan

Supplier Audits

Education

Bachelor's Degree in Engineering, Manufacturing, Quality Management, or a related field

Job description

You will work closely with customers, suppliers, manufacturing, engineering, and procurement teams to resolve quality issues, drive continuous improvement initiatives, and ensure compliance with quality standards. The position requires frequent communication with China-based suppliers and stakeholders; therefore, Mandarin language proficiency is essential.

Key responsibilities

Act as the primary quality contact for customer quality concerns, complaints, and technical inquiries

Lead customer complaint investigations using 8D, RCCA, CAPA, and other problem-solving methodologies

Prepare and submit customer quality reports, 8D reports, and corrective action responses within stipulated timelines

Monitor customer quality performance indicators, including complaints, returns, PPM, and corrective action closure

Support customer audits, quality audits, and new product introduction activities

Manage supplier quality performance and ensure compliance with company and customer quality requirements

Lead supplier quality investigations and drive corrective and preventive actions with suppliers

Conduct supplier audits, process audits, and supplier quality assessments

Monitor supplier KPIs, supplier PPM, defect trends, audit findings, and corrective action effectiveness

Drive continuous improvement initiatives to reduce defects and improve overall product quality

About you

Bachelor's Degree in Engineering, Manufacturing, Quality Management, or a related field

Minimum 2-5 years of experience in Customer Quality, Supplier Quality, Quality Engineering, Supplier Development, or Manufacturing Quality

Experience in Semiconductor, EMS, Electronics, PCB, PCBA, Automotive, or Manufacturing industries is preferred

Strong knowledge of quality tools and methodologies: 8D, CAPA, Root Cause Analysis, RCCA, FMEA, SPC, MSA, APQP, PPAP, Control Plan, Supplier Audits

Experience handling customer complaints and/or supplier quality issues

Strong analytical, problem-solving, communication, and stakeholder management skills

Ability to work independently in a fast-paced manufacturing environment

Willing to travel when required for supplier audits and supplier management activities

Mandarin proficiency (spoken, written, and reading) is mandatory to effectively communicate and coordinate with China-based customers, suppliers, and business partners