Customer Quality Engineer (CQE/ QMS)

ETI (M) SDN. BHD.; Seberang Perai; Presencial; MYR 80.000 - 120.000; Jornada completa

Descripción de la vacante

ETI (M) SDN. BHD. is seeking a Quality Assurance professional to manage customer quality concerns and lead root cause analysis. You will monitor KPIs, coordinate containment and corrective actions, and support ISO 9001/IATF 16949 compliance.

The role includes overseeing audits, driving continuous improvement, and preparing QC documentation. Mandarin skills are preferred and some travel may be required.

Formación

• Diploma or Degree in Mechanical, Material, Industrial or Mechatronics Engineering.
• Minimum 3–5 years experience in mechanical or mechatronics manufacturing Quality Assurance for Executive or Senior Executive.
• Familiar with CNC-Turning and Milling, Cold Heading, Stamping, Screw and Die-Cut process.
• Communication with customers, willingness to travel, computer literate and knowledge of ISO 9001, IATF 16949, ISO 13485, ISO 14001 and ISO 45001.
• Proficient in problem-solving tools and methodologies (8D, 5-Why, Fishbone, etc.).
• Mandarin speaker would be preferred to help communicate with HQ.

Responsabilidades

• Act as the main contact for customer quality concerns and issues.
• Lead response to customer complaints using 8D, 5-Why, or other root cause methodologies.
• Monitor and track customer-specific quality KPIs (PPM, RMA rate, audit scores) and ensure requirements are implemented.
• Coordinate containment, corrective, and preventive actions for returns and nonconformities.
• Lead root cause analysis and implement corrective/preventive actions for internal and customer-reported issues.
• Support or lead customer audits and ensure ISO 9001, IATF 16949, ISO13485, ISO 14001 or other relevant standards.
• Participate in continuous improvement initiatives (Lean, Six Sigma, PDCA) to enhance product quality.
• Prepare and maintain quality documentation (MRB, COPQ, PPAP, NPI/APQP) and reports for management.
• Provide training on QC/QA functions to subordinates and support other departments as required.
• Assist QA Manager in implementing and maintaining QMS & EMS and liaise with certification bodies for audits.
• Mandarin speaker would be preferred to help communicate with HQ.

Conocimientos

Quality management

Root cause analysis

Customer communication

Team leadership

Educación

Mechanical/Materials/Industrial/Mechatronics Engineering (Diploma/Degree)

Herramientas

FMEA

Control Plans

SPC

DOE

Descripción del empleo

Customer Interaction & Complaint Management : Act as the main contact for customer quality concerns and issues. Manage and lead the response to customer complaints, including 8D, 5-Why, or other root cause analysis methodologies, Ensure timely and effective communication with customers regarding quality issues and resolutions.

Quality Assurance & Control : Monitor and track customer-specific quality KPIs (PPM, RMA rate, audit scores, etc.), Ensure all customer quality requirements are understood and implemented throughout the production process. Coordinate containment, corrective, and preventive actions for customer returns and nonconformities.

Problem Solving & Root Cause Analysis : Lead root cause analysis and implement corrective/preventive actions for internal and customer-reported issues. Use quality tools such as FMEA, Control Plans, SPC, and DOE.

Audit & Compliance : Support or lead customer audits and visits. Ensure compliance with ISO 9001, IATF 16949, ISO13485 or other relevant industry quality standards.

Continuous Improvement : Participate in continuous improvement initiatives (e.g., Lean, Six Sigma, PDCA) to enhance product quality and customer satisfaction. Analyze data to identify trends and recommend improvements.

Documentation & Reporting : Prepare and maintain quality documentation such as MRB, COPQ, PPAP, NPI/APQP, and customer reports. Generate reports for management on customer quality metrics and improvement activities.

Quality Awareness : To provide training to above mentioned subordinates on QC/QA related functions. To conduct quality related training support to other departments as and when required.

Management System : To prepare/update ISO 9001, IATF 16949, ISO 13485, ISO 14001 and OHSAS 18001/ISO 45001 documents related to QA Department as and when required. To assist QA Manager in implementing and maintaining the QMS & EMS System, ISO 9001, IATF 16949, ISO 13485, ISO 14001 and ISO 45001 Management System. To assist QA Manager in liase with certification body/customer for compliance audit / surveillance audit when required. May perform other duties and responsibilities as assigned by Superior.

Qualifications :

Diploma/Degree in Mechanical, Material, Industrial or Mechatronics Engineering.

Minimum 3 ~ 5 years experience in mechanical or mechatronics manufacturing Quality Assurance for Executive or Senior Executive.

Familiar with CNC-Turning and Milling, Cold Heading, Stamping, Screw and Die-Cut process

Communication skills with customers, Willing to travel, Computer literate and ISO 9001, IATF 16949, ISO 13485, ISO 14001 and ISO 45001knowledge.

Proficient in problem-solving tools and methodologies (8D, 5-Why, Fishbone, etc.).

Mandarin speaker would be preferred to help communicate with HQ.