Customer Quality Engineer / Senior Engineer [semiconductor]

Randstad Malaysia; Malacca City; On-site; MYR 120,000 - 180,000; Full time

Job summary

Randstad Malaysia partners with a leading global MNC semiconductor manufacturer in Melaka to hire a Customer Quality Engineer / Senior Engineer. You will lead cross-functional quality initiatives and manage key client relationships to drive operational excellence.

The role emphasizes root-cause analysis, process control, and robust quality documentation, with strong focus on customer satisfaction and supplier alignment. Mandarin is a helpful bonus in coordinating w/ diverse teams.

Qualifications

• 5+ years of quality engineering experience.
• Hands-on expertise in IATF 16949, ISO 9001, FMEA, SPC, Control Plans, 8D, and QC 7 Tools.
• Strong communication and stakeholder management for customer and internal coordination.
• Proficiency in Mandarin is an added advantage.

Responsibilities

• Lead quality discussions and cross-functional/customer engagement to resolve issues.
• Perform 8D-based root-cause analyses from incident to closure.
• Analyze process data and metrics to improve quality and delivery.
• Compile performance reports for management and stakeholders.
• Conduct product validations, audits, and supplier/customer meetings.
• Update internal quality docs and maintain proactive cross-level communication.

Skills

Root-cause analysis

Quality reporting

Stakeholder management

Cross-functional collaboration

Education

Bachelor Degree

Tools

IATF 16949

ISO 9001

FMEA

SPC

Control Plans

8D

QC 7 Tools

Job description

We are currently working with a leading global MNC semiconductor manufacturer based in Melaka. To support their expanding operations and commitment to operational excellence, we are actively looking for an experienced Customer Quality Engineer / Senior Engineer to lead cross-functional quality initiatives and manage key client relationships.

the job

• Lead internal quality discussions, cross-functional coordination, and customer-facing engagement to resolve quality issues efficiently.
• Drive root-cause analyses and continuous improvement initiatives using the 8D methodology from initial incident through to closure.
• Analyze process data, metrics, trends, and capabilities to maintain stringent process control and improve delivery quality across products and services.
• Collate performance data across functional groups to deliver accurate, timely quality reports for management and key stakeholders.
• Conduct product validations, quality audits, and supplier/customer meetings to ensure full alignment on technical standards.
• Establish and update internal quality documentation while maintaining proactive communication across all organizational levels.

the requirements

• Degree in Engineering, Science, or equivalent, with 5+ years of quality engineering experience.
• Hands-on expertise in IATF 16949, ISO 9001, FMEA, SPC, Control Plans, 8D, and QC 7 Tools.
• Strong communication and stakeholder management skills for customer and internal coordination.
• Proficiency in Mandarin is an added advantage.

skills

no additional skills required

qualifications

no additional qualifications required

education

Bachelor Degree