Quality Engineer: Customer & Supplier Quality (Mandarin)

SUSTIO SDN. BHD.; Batu Kawan; On-site; MYR 60,000 - 90,000; Full time

Job summary

SUSTIO SDN. BHD. is seeking a dedicated Quality professional to lead customer and supplier quality programs in Penang, Malaysia.

You will coordinate cross-functional teams, investigate defects using 8D/CAPA methodologies, and prepare reports to satisfy timelines and standards. The role requires Mandarin proficiency for China-based communications, a related engineering/quality degree, and 2–5 years in quality roles within semiconductor/EMS/electronics or manufacturing sectors.

Qualifications

• Bachelor's Degree in Engineering, Manufacturing, Quality Management, or a related field.
• Experience in Customer Quality, Supplier Quality, Quality Engineering, Supplier Development, or Manufacturing Quality is required.
• Mandarin proficiency is mandatory to effectively communicate with China-based stakeholders.
• Knowledge of quality tools and methodologies (8D, CAPA, RCCA, FMEA, SPC, MSA, APQP, PPAP) preferred.

Responsibilities

• Act as the primary quality contact for customer quality concerns, complaints, and technical inquiries
• Lead customer complaint investigations using 8D, RCCA, CAPA, and other problem-solving methodologies
• Prepare and submit customer quality reports, 8D reports, and corrective action responses within stipulated timelines
• Monitor customer quality performance indicators, including complaints, returns, PPM, and corrective action closure
• Support customer audits, quality audits, and new product introduction activities
• Manage supplier quality performance and ensure compliance with quality requirements
• Lead supplier quality investigations and drive corrective and preventive actions with suppliers
• Conduct supplier audits, process audits, and supplier quality assessments
• Monitor supplier KPIs, supplier PPM, defect trends, audit findings, and corrective action effectiveness
• Drive continuous improvement initiatives to reduce defects and improve overall product quality

Skills

8D

CAPA

Root Cause Analysis

RCCA

FMEA

SPC

MSA

APQP

PPAP

Control Plan

Supplier Audits

Education

Bachelor's Degree in Engineering, Manufacturing, Quality Management, or a related field

Job description

SUSTIO SDN. BHD. is seeking a dedicated Quality professional to lead customer and supplier quality programs in Penang, Malaysia.

You will coordinate cross-functional teams, investigate defects using 8D/CAPA methodologies, and prepare reports to satisfy timelines and standards. The role requires Mandarin proficiency for China-based communications, a related engineering/quality degree, and 2–5 years in quality roles within semiconductor/EMS/electronics or manufacturing sectors.