QA Department Manager

Howdy Master Sdn Bhd; Kulai; Presencial; MYR 120 000 - 180 000; Tempo integral

Resumo da oferta

Howdy Master Sdn Bhd in Kulai, Johor is seeking a Quality Assurance leader to oversee QA across the manufacturing process. Establish standards, monitor incoming, in-process and outgoing quality, and ensure ISO 9001 compliance.

You will drive root cause analysis, lead audits, and manage continuous improvement with cross-functional teams to reduce defects and enhance customer satisfaction. You will mentor QA engineers and inspectors and report to senior management. Fluent Chinese is required.

Qualificações

• Degree in Engineering, Quality Management or a related discipline.
• Experience in quality management within EMS/electronics manufacturing.

Responsabilidades

• Lead customer complaint investigations and corrective actions (CAPA).
• Manage internal, customer, supplier, and external audits.
• Monitor quality KPIs: defects, complaints, yield, cost of quality.
• Collaborate with Production, Engineering, Supplier Quality and Customer Service to resolve issues.
• Lead continuous improvement projects to reduce defects and improve satisfaction.
• Develop QA team members (engineers, supervisors, inspectors).

Conhecimentos

Quality management

Leadership

Root cause analysis

Customer communication

Audits

Continuous improvement

Statistical methods

Formação académica

Engineering degree

Quality management degree

Ferramentas

Quality management systems

Descrição da oferta de emprego

Lead the Quality Assurance department and oversee quality management activities throughout manufacturing. Establish and maintain quality standards, procedures and inspection systems. Monitor incoming material quality, in-process quality and outgoing product quality. Ensure compliance with customer requirements, ISO 9001 and applicable industry standards.

Key responsibilities

Lead customer complaint investigations, root cause analysis and corrective and preventive actions

Manage internal audits, customer audits, supplier quality issues and external certification audits

Monitor quality KPIs, including defect rates, customer complaints, yield and cost of poor quality

Work with Production, Engineering, Supplier Quality and Customer Service teams to resolve quality issues

Lead continuous improvement projects to reduce defects and improve customer satisfaction

Develop team members and oversee the performance of QA engineers, supervisors and inspectors

About you

Degree in Engineering, Quality Management or a related discipline

Strong experience in quality management within an EMS or electronics manufacturing environment

In-depth knowledge of PCBA manufacturing quality, defect analysis and quality control methodologies

Experience handling customer audits, quality complaints and corrective action reports

Knowledge of 8D, FMEA, SPC, MSA, CAPA and quality management systems

Strong leadership, analytical and customer communication skills

Fluent spoken and written Chinese is required