Protégé Trainee - Digital Transformation Project Support

Menara Maxis; Subang Jaya; On-site; MYR 22,000 - 33,000; Part time

Job summary

Maxis is seeking a Digital Transformation Project Support trainee for its PROTÉGÉ programme in Malaysia. Over 12 months you will coordinate AI initiatives between technical teams and contact centre stakeholders, support project delivery, and document business needs to help teams adopt new tools.

This role offers hands‑on experience in business analysis and digital transformation, with exposure to Jira or Asana, process mapping, and vendor tracking, while developing your organisational and

Qualifications

• Malaysian citizenship.
• A Bachelor’s Degree from a local or foreign institution recognised by the Government of Malaysia.
• CGPA of 3.0 or above, or equivalent.
• Interest in how AI, automation and technology can improve business operations.
• Strong organisational and time management skills, with up-to-date documentation and timelines.
• Good written and verbal communication skills with technical and business teams.
• Familiarity with process mapping tools such as Miro, Lucidchart or Visio is an advantage.
• Excel or Google Sheets for tracking and analysis; Power BI is an advantage.
• Fresh graduates with no prior working experience are given preference.

Responsibilities

• Project coordination: maintain trackers and prepare weekly status updates.
• Business requirements: gather feedback and translate needs for AI engineering.
• Process analysis: map workflows and identify automation opportunities.
• Testing and adoption: test new AI tools, create user guides, coordinate training.
• Vendor and budget tracking: assist in tracking licences, vendors and expenses.

Skills

AI interest

Miro

Lucidchart

Visio

Excel

Google Sheets

Power BI

Communication skills

Organisational skills

Education

Bachelor’s Degree

Tools

Jira

Asana

Job description

Are you ready to get ahead in your career? We want to empower you to turn your ambitions into achievements. We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

Maxis’ Professional Training and Education for Growing Entrepreneurs (PROTÉGÉ) programme gives young Malaysian talent the opportunity to build practical skills through classroom and on-the-job training. Over 12 months, you will gain hands‑on experience while contributing to the teams that serve our customers. As a Digital Transformation Project Support trainee, you will help coordinate AI initiatives between technical teams and contact centre stakeholders. You will support project delivery, document business needs and help teams adopt new tools, gaining experience in business analysis and digital transformation along the way.

What are you accountable for:

• Project coordination: Maintain project trackers, record action items in tools such as Jira or Asana, and prepare weekly status updates for business leaders.
• Business requirements: Help gather feedback from stakeholders, understand operational challenges and turn their needs into clear requirements for the AI engineering team.
• Process analysis: Map existing workflows and identify processes that could be improved or automated with AI.
• Testing and adoption: Help test new AI tools before rollout, prepare user guides, coordinate training and collect feedback to understand how teams are using them.
• Vendor and budget tracking: Support the project manager in tracking software licences, vendor deliverables and project expenses.

What do you need to have for the role:

• Malaysian citizenship.
• A Bachelor’s Degree from a local or foreign higher learning institution recognised by the Government of Malaysia.
• A CGPA of 3.0 or above, or equivalent.
• An interest in how AI, automation and technology can improve business operations.
• Strong organisational and time management skills, with the ability to keep documentation, timelines and meeting actions up to date.
• Good written and verbal communication skills, and the confidence to work with both technical and business teams.
• Familiarity with process mapping tools such as Miro, Lucidchart or Microsoft Visio is an advantage.
• Skills in Excel or Google Sheets for tracking and analysis, or a basic understanding of Power BI, are an advantage.
• Preference will be given to fresh graduates with no prior working experience who are currently unemployed.

Duration of Programme: 12 months starting in November

Company Culture

Tomorrow Begins Today We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today, as we make aspiration achievable today with reliable connectivity and simple experiences. We deeply believe that the key element to our success has always been our people.

#SimplyMaxis Culture To realise our shared vision to be the leading integrated telco in Malaysia, we have embedded the language of commitment, performance, and possibilities to embody our culture values. Our #SimplyMaxis culture encompasses four values which are ‘Keep It Simple’, ‘Focus On Real Customer Needs’, ‘Go For Gold’, and ‘Celebrate Winning Together’.

• Keep It Simple
• Focus On Real Customer Needs
• Go For Gold
• Celebrate Winning Together

Watch these videos and hear from our people who live and breathe our #SimplyMaxis culture.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.