Sales Process Excellence Intern

Menara Maxis; Kuala Lumpur; On-site; MYR 9,000 - 18,000; Full time

Job summary

Maxis is seeking a Sales Process Excellence Intern to gain hands-on experience supporting AI-driven sales enablement initiatives, Salesforce Agentforce solutions, and digital proposal automation within a fast-paced corporate environment.

You will collaborate with Sales, Digital and Technology teams, learn enterprise digital transformation, AI workflow development, and documentation, and contribute to cross-functional projects that impact real business outcomes.

Qualifications

• Currently pursuing a Bachelor's degree in Computer Science, Information Technology, Business Analytics, or a related discipline.
• Basic knowledge of Salesforce Agentforce is an advantage.
• Exposure to AI, automation tools, or low-code development platforms is a plus.
• Strong analytical thinking and problem-solving skills.
• Ability to perform process mapping and produce clear technical documentation.
• Proficiency in Microsoft Excel and PowerPoint.

Responsibilities

• Salesforce Agentforce & AI Workflow Support: configure, test, and document Salesforce Agentforce solutions; help refine AI-powered workflows for enterprise order submissions.
• Digital Proposal Automation: support digitalisation of Lead-to-Order journeys; assist in proposal creation and submission processes; map and document digital workflows.
• Solution-Based Product Automation: assist in automated submission logic for connectivity, cloud, and IoT solutions; validate workflow logic; monitor improvements.
• User Acceptance Testing & Stakeholder Support: conduct UAT for new features; collect feedback; assist with issue tracking and deployment readiness.
• Enablement & Documentation: prepare user guides, training materials, and enablement documentation; support cross-functional adoption activities.

Skills

Analytical thinking

Problem-solving

Documentation

Cross-functional collaboration

Education

Bachelor's degree in Computer Science, IT, or Business Analytics

Tools

Salesforce Agentforce

Flow

Apex

Job description

Are you ready to get ahead in your career? We want to empower you to turn your ambitions into achievements. We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities. Why does this job exist and why is it critical? Join Maxis as an Sales Process Excellence Intern, where you will gain hands-on experience supporting AI-driven sales enablement initiatives, Salesforce Agentforce solutions, and digital proposal automation. This role offers exposure to real-world enterprise digital transformation projects, AI workflow development, and cross-rich collaboration while working closely with Sales, Digital, and Technology teams in a fast-paced corporate environment.

Key Responsibilities

1. Salesforce Agentforce & AI Workflow Support Support the configuration, testing, and documentation of Salesforce Agentforce solutions. Assist in building and refining AI-powered workflows for enterprise order submission processes. Help identify opportunities to optimise AI-driven sales enablement capabilities.
2. Digital Proposal Automation Contribute to the digitalisation of the Lead-to-Order (L2O) journey by supporting Digital Proposal automation initiatives. Assist in improving proposal creation and submission processes for greater efficiency. Support process mapping and documentation of digital workflows.
3. Solution-Based Product Automation Support the development of automated submission logic for solution-based products, including Connectivity, Cloud, and IoT solutions. Assist in validating workflow logic and ensuring alignment with business requirements. Help monitor and document enhancements to automation processes.
4. User Acceptance Testing (UAT) & Stakeholder Support Conduct User Acceptance Testing (UAT) for new features and enhancements. Gather feedback from business stakeholders and document improvement recommendations. Support issue tracking and assist with solution validation before deployment.
5. Enablement & Documentation Prepare user guides, training materials, and enablement documentation to support solution rollouts. Assist in maintaining project documentation and knowledge repositories. Support cross-rich teams during implementation and adoption activities.

Value-Added Project

• Co-developing Enterprise AI-powered agents using Salesforce Agentforce
• Supporting the enhancement of the Digital Proposal engine for solution-based products
• Streamlining proposal creation and submission processes across the Lead-to-Order (L2O) sales cycle
• Measuring and presenting efficiency improvements achieved through AI-driven automation

Preferred Skills / Qualifications

• Currently pursuing a Bachelor's degree in Computer Science, Information Technology, Business Analytics, or a related discipline.
• Basic knowledge of Salesforce (Agentforce, Flow, or Apex is an advantage)
• Exposure to AI, automation tools, or low-code development platforms is a plus
• Strong analytical thinking and problem‑solving skills
• Ability to perform process mapping and produce clear technical documentation
• Proficiency in Microsoft Excel and PowerPoint

Soft Skills

• Proactive with a willingness to learn new technologies
• Strong attention to detail and organisational skills
• Good written and verbal communication skills
• Comfortable working with cross-rich teams in a fast‑paced environment
• Able to manage multiple tasks and collaborate effectively with stakeholders

Why Join Us?

• Gain hands‑on experience with Enterprise AI, Salesforce Agentforce, and digital transformation initiatives
• Develop practical skills in AI workflow development, automation, and sales enablement
• Work closely with experienced professionals across Sales, Digital, and Technology teams
• Build a strong foundation for a career in AI, enterprise technology, digital transformation, or business solutions

Internship Duration

Open to candidates available for a minimum of 6 months, starting October.

Maxis values diverse voices & people.

We hire and reward our employees based on capability & performance - regardless of ethnicity, gender, age, education, religion, nationality or physical ability.