Proactive Network Experience Management Intern

Menara Maxis; Malaysia; On-site; MYR 11,000 - 20,000; Full time

Job summary

Maxis in Malaysia offers an AI-driven internship focused on developing ML models for network monitoring and customer experience enhancement. You will work on data pipelines, AI agents, and analytics tools, collaborating with engineers and business teams to deliver actionable insights.

The role emphasizes hands-on experience with Python, data analytics, and ML concepts, with exposure to large-scale telecom data and industry best practices. Duration is 6 months, based in Malaysia.

Qualifications

• Pursuing/holding a relevant Bachelor's degree.
• Strong Python programming skills.
• Knowledge of data analytics, visualization and statistics.
• Familiarity with ML concepts, evaluation and feature engineering.
• Interest in AI Agents, Generative AI, and LLMs.

Responsibilities

• Developing and testing ML models for anomaly detection and data-driven insights.
• Designing AI agents to automate data analysis and workflows.
• Collecting and integrating data from network performance and CEM systems.
• Building data pipelines, dashboards and analytical tools for proactive monitoring.
• Collaborating with engineers, analysts and stakeholders to validate models.
• Conducting exploratory data analysis to identify trends and issues.
• Monitoring model performance and iterating improvements.
• Preparing technical documentation and project reports.

Skills

Python

Data analytics

Data visualization

Statistical analysis

Machine learning concepts

AI Agents

Generative AI

LLMs

Communication

Analytical thinking

Attention to detail

Education

Bachelor's degree in Computer Science, Data Science, AI, ML, Software Engineering, IT, or related field

Job description

Are you ready to get ahead in your career? We want to empower you to turn your ambitions into achievements. We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical? Are you passionate about Artificial Intelligence, Machine Learning, and data-driven problem solving? This internship offers an exciting opportunity to gain hands‑on experience in developing intelligent solutions that enhance network monitoring and customer experience within a leading telecommunications company. As telecommunications networks become increasingly complex, proactive monitoring and automated anomaly detection are critical to ensuring service quality and customer satisfaction. This role supports the development of AI‑powered solutions that transform large volumes of network and customer data into actionable insights, enabling faster issue detection and smarter operational decisions.

Job Responsibilities

• Developing and testing Machine Learning models for anomaly detection, prediction, and data‑driven insights.
• Designing, prototyping, and evaluating AI agents to automate data analysis, monitoring, and operational workflows.
• Collecting, cleaning, integrating, and analyzing data from multiple sources, including network performance metrics, customer experience management (CEM) systems, and operational platforms.
• Building data pipelines, dashboards, and analytical tools to support proactive network performance monitoring and decision‑making.
• Collaborating with engineers, data analysts, and business stakeholders to define use cases, validate model performance, and recommend improvements.
• Conducting exploratory data analysis to uncover trends, patterns, and potential service issues.
• Monitoring model performance and supporting continuous improvement through testing, tuning, and optimization.
• Preparing technical documentation, project reports, and presentations to communicate findings and recommendations.
• Supporting the evaluation of new AI technologies, frameworks, and industry best practices.
• Contributing to process improvements and innovation initiatives related to AI, analytics, and automation.

Value-Added Project Opportunity

During your internship, you will have the opportunity to contribute to a high‑impact project: AI‑Assisted Proactive Monitoring Tool.

You will support the development of an AI‑powered monitoring solution that leverages Key Quality Indicator (KQI) data from multiple sources, including:

• Network performance counters
• Customer Experience Management (CEM) probes
• Customer complaints and feedback
• External contextual data

The objective is to automatically detect anomalies at hotspot locations, identify potential service degradations before customers are significantly impacted, and provide actionable insights to support operational teams. This project offers valuable exposure to real‑world AI applications in telecommunications and customer experience optimization.

Requirements

• Currently pursuing a Bachelor's Degree in Computer Science, Data Science, Artificial Intelligence, Machine Learning, Software Engineering, Telecommunications, Information Technology, Mathematics, Statistics, or related fields.
• Strong programming skills in Python.
• Knowledge of Data Analytics, data visualization, and statistical analysis techniques.
• Familiarity with Machine Learning concepts, including supervised and unsupervised learning, model evaluation, and feature engineering.
• Interest or experience in AI Agents, Generative AI, Large Language Models (LLMs), or intelligent automation solutions.
• Strong analytical thinking, problem‑solving abilities, and attention to detail.
• Good communication and collaboration skills, with the ability to work effectively in a team environment.

What You'll Gain

This internship offers a unique opportunity to:

• Gain hands‑on experience developing AI and Machine Learning solutions in a real‑world telecommunications environment.
• Work on impactful projects involving predictive analytics, anomaly detection, and AI‑driven automation.
• Develop practical skills in data engineering, model development, AI agent design, and performance optimization.
• Learn industry best practices for AI solution development, deployment, and monitoring.
• Gain exposure to large‑scale operational data and cutting‑edge technologies used in network and customer experience management.

Internship Duration

Duration: 6 Months

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Tomorrow Begins Today We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today, as we make aspiration achievable today with reliable connectivity and simple experiences.

We deeply believe that the key element to our success has always been our people. Visit our careers page to learn more about #LifeAtMaxis. #SimplyMaxis

Culture To realise our shared vision to be the leading integrated telco in Malaysia, we have embedded the language of commitment, performance, and possibilities to embody our culture values. Our #SimplyMaxis culture encompasses four values which are ‘Keep It Simple’, ‘Focus On Real Customer Needs’, ‘Go For Gold’, and ‘Celebrate Winning Together’. Watch these videos and hear from our people who live and breathe our #SimplyMaxis culture.