Digital Services Intern

Menara Maxis; Kuala Lumpur; On-site; MYR 13,000 - 20,000; Full time

Job summary

Maxis is seeking a Digital Services Intern to gain hands-on experience across digital content services, partner operations, and customer journey validation. You will work with cross-functional teams to support operational excellence, marketing governance, and compliance with business requirements.

The role offers exposure to digital service ecosystems, content partner management, monitoring, QA, and audit reporting, helping you develop strong business and analytical skills in a leading

Qualifications

• Currently pursuing or recently completed a degree in Business Administration, Marketing, Digital Business, Communications, Commerce, Information Systems, or a related field.
• Interest in digital services, customer experience, marketing operations, and business processes.
• Proficient in Microsoft Excel, PowerPoint, and other Microsoft Office applications.
• Strong communication and interpersonal skills.

Responsibilities

• Support digital content services, partner operations, and marketing campaign governance.
• Assist in customer journey validation and billing-related activities.
• Help with audit reporting and compliance monitoring for content partners.
• Prepare operational reports, presentations, and supporting documentation.
• Collaborate with internal teams and external partners to drive operational excellence.

Skills

Customer experience

Marketing operations

Business processes

Digital services

Education

Business Administration

Marketing

Digital Business

Communications

Commerce

Information Systems

Tools

Microsoft Excel

PowerPoint

Job description

Are you ready to get ahead in your career? We want to empower you to turn your ambitions into achievements. We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical? Join Maxis as a Digital Services Intern, where you will gain hands-on experience supporting digital content services, partner operations, customer journey validation, and marketing campaign governance. This role offers exposure to digital service ecosystems, content partner management, operational monitoring, quality assurance, and audit reporting while working closely with cross-functional teams to ensure a seamless customer experience and compliance with business requirements.

Key Responsibilities

1. Customer Journey & Billing Validation Study and understand end-to-end customer journeys across digital services and content platforms. Review and document subscription, charging, and billing mechanisms offered by content partners. Support the team in identifying potential customer experience gaps and operational improvement opportunities. Ensure customer journeys align with business and operational requirements.
2. Journey Testing & Quality Assurance Execute testing and validation activities across digital service platforms and content partner offerings. Verify subscription flows, charging accuracy, service functionality, and customer communications. Identify, document, and escalation issues discovered during testing activities. Support issue tracking and resolution with relevant stakeholders.
3. Marketing Campaign Validation Review and validate marketing campaigns conducted by traditional content partners. Ensure campaigns comply with approved business requirements, promotional guidelines, and operational standards. Verify offer details, customer messaging, and campaign mechanics before and during execution. Support stakeholders in maintaining campaign quality and consistency.
4. Audit, Reporting & Compliance Monitoring Prepare, compile, and maintain audit reports for traditional content partners. Perform operational reviews to ensure compliance with business requirements and service standards. Consolidate findings and support reporting for management reviews. Track audit findings and support follow-up actions where required.
5. Operational Support & Stakeholder Collaboration Prepare operational reports, presentations, and supporting documentation. Maintain records of testing outcomes, audit findings, and campaign validations. Participate in team discussions, operational reviews, and stakeholder meetings. Collaborate with internal teams and external partners to support operational excellence and continuous improvement initiatives.

Preferred Skills / Qualifications

• Currently pursuing or recently completed a degree in Business Administration, Marketing, Digital Business, Communications, Commerce, Information Systems, or a related field.
• Strong interest in digital services, customer experience, marketing operations, and business processes.
• Comfortable working with technology platforms, digital products, and online services.
• Good analytical and problem-solving skills.
• Proficient in Microsoft Excel, PowerPoint, and other Microsoft Office applications.
• Strong communication and interpersonal skills.
• Detail-oriented with strong organizational skills.
• Eagerness to learn and contribute in a fast-paced environment.
• Good to Have Basic understanding of customer journey mapping and user experience concepts.
• Familiarity with testing methodologies and quality assurance processes.
• Knowledge of digital marketing campaigns and promotional channels.

Why Join Us?

Gain exposure to real-world digital services and content partner operations. Learn how customer journeys, subscription services, and billing ecosystems are managed. Develop valuable business, analytical, operational, and stakeholder management skills. Work with experienced professionals across multiple functions. Contribute to initiatives that enhance customer experience and operational excellence. Build a strong foundation in digital services and partner management within a leading telecommunications company.

Internship Duration

Starting September onwards, up to 6 months.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance - regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Tomorrow Begins Today We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today, as we make aspiration achievable today with reliable connectivity and simple experiences. We deeply believe that the key element to our success has always been our people.

#SimplyMaxis Culture To realise our shared vision to be the leading integrated telco in Malaysia, we have embedded the language of commitment, performance, and possibilities to embody our culture values. Our #SimplyMaxis culture encompasses four values which are 'Keep It Simple', 'Focus On Real Customer Needs', 'Go For Gold', and 'Celebrate Winning Together'. Watch these videos and hear from our people who live and breathe our #SimplyMaxis culture.