PropTech Customer Success & Growth Specialist

Vince Group Sdn Bhd; Subang Jaya; Presencial; MYR 42.000 - 78.000; Jornada completa

Descripción de la vacante

Vince Group Sdn Bhd in Malaysia seeks a customer success professional to manage relationships with existing clients and ensure continued value from our PropTech platform.

You will understand client needs, propose suitable solutions, drive retention, and collaborate with internal teams. Fresh grads welcome; 1–3 years in customer success, sales, or account management preferred. Strong communication and proactive mindset are essential.

Formación

• Diploma or Degree in Business, Marketing, Property Management, or a related field.
• 1-3 years of experience in customer success, account management, business development, sales, or a related role. Fresh grads are welcome to apply.
• Strong communication and interpersonal skills with the ability to build and maintain good client relationships.
• Comfortable communicating with clients through calls, WhatsApp, email, and Zoom meetings.
• Proactive in identifying opportunities to retain existing clients and expand their use of the platform.
• Self-motivated and able to work independently.

Responsabilidades

• Manage relationships with existing clients to ensure continued use and value of the PropTech solution.
• Understand client needs and challenges to recommend suitable solutions.
• Follow up with clients to improve retention and engagement.
• Identify opportunities to expand platform usage within client businesses.
• Prospect for new clients via cold calls, emails, social media, referrals, and other channels.
• Qualify leads from marketing and engage with them via calls, emails, Zoom meetings, and product demos.

Conocimientos

Communication skills

Interpersonal skills

Customer orientation

Problem solving

Proactivity

Lead follow-up

Independence

Educación

Bachelor's/ Diploma in Business, Marketing, Property Management or related field

Herramientas

CRM

Sales tools

Zoom

WhatsApp

Descripción del empleo

Vince Group Sdn Bhd in Malaysia seeks a customer success professional to manage relationships with existing clients and ensure continued value from our PropTech platform.

You will understand client needs, propose suitable solutions, drive retention, and collaborate with internal teams. Fresh grads welcome; 1–3 years in customer success, sales, or account management preferred. Strong communication and proactive mindset are essential.