Customer Success Manager

Businesslist; Kuala Lumpur; On-site; MYR 144,000 - 192,000; Full time

Benefits offered by this job

Attractive commission structure

Permanent employment with career dev.

Job summary

Businesslist is seeking a Customer Success Manager (Lead) to drive customer outcomes post-sale in the Malaysia market. You will act as a trusted advisor, map customer requirements to tailored solutions, and collaborate with sales, technical teams, and partners to support engagements.

You will lead PoC/PoV initiatives, provide technical guidance, and manage multiple opportunities while ensuring successful delivery and ongoing customer satisfaction.

Qualifications

• Experience in customer success or account management in Technology & Telecoms industries.
• Strong communication and interpersonal skills to build lasting client relationships.
• Demonstrated ability to manage client portfolios and meet sales targets.
• Strategic thinking and problem-solving to address client needs.
• Proficiency in managing multiple tasks and priorities in a fast-paced environment.
• Strong software industry background with technical knowledge.
• Strong project management and stakeholder management skills.
• Excellent analytical, troubleshooting, and problem-solving abilities.
• Experience working across cross-functional teams and managing customer relationships.
• Knowledge of business analytics and SQL.
• Ability to scope and design solutions aligned with customer requirements.
• Strong presentation, communication, and influencing skills.
• Mandarin language proficiency is required to support customer communications.

Responsibilities

• Act as a trusted advisor and demonstrate solution capabilities and business value to customers.
• Understand customer requirements and recommend tailored solutions delivering ROI.
• Collaborate with sales, technical teams, and partners to support customer engagements.
• Lead PoC and PoV initiatives to validate solution effectiveness.
• Provide technical guidance throughout the sales and implementation cycle.
• Manage multiple customer opportunities and priorities simultaneously.
• Coordinate with internal stakeholders to ensure successful project delivery.
• Stay current with industry trends, AI technologies, and product developments.
• Represent the organization at webinars, conferences, and industry events.
• Support customer adoption, satisfaction, and long-term success.

Skills

Customer success

Account management

Communication

Interpersonal skills

Strategic thinking

Multitasking

Software industry knowledge

Project management

Stakeholder management

Analytical skills

Troubleshooting

Cross-functional collaboration

SQL

Solution scoping

Presentation skills

Mandarin

Job description

• Act as a trusted advisor and product advocate, demonstrating solution capabilities and business value to customers
• Understand customer requirements and recommend tailored solutions that deliver strong business outcomes and ROI
• Collaborate with sales, technical teams, and partners to support customer engagements and solution design
• Lead Proof of Concept (PoC) and Proof of Value (PoV) initiatives to validate solution effectiveness
• Provide technical guidance throughout the sales and implementation cycle
• Manage multiple customer opportunities and priorities simultaneously
• Coordinate effectively with internal stakeholders to ensure successful project delivery
• Stay current with industry trends, AI technologies, and product developments
• Represent the organization at webinars, conferences, and industry events
• Support customer adoption, satisfaction, and long-term success

The Successful Applicant

A successful Customer Success Manager (Lead) should have:

• Proven experience in customer success or account management in the Technology & Telecoms industry.
• Strong communication and interpersonal skills to build lasting relationships with clients.
• Demonstrated ability to manage client portfolios and meet sales targets.
• Strategic thinking and problem-solving skills to address client needs effectively.
• Proficiency in managing multiple tasks and priorities in a fast-paced environment.
• Strong software industry background with solid technical knowledge.
• Strong project management and stakeholder management skills.
• Excellent analytical, troubleshooting, and problem-solving abilities.
• Experience working across cross-functional teams and managing customer relationships.
• Knowledge of business analytics and database querying tools such as SQL.
• Ability to scope and design solutions aligned with customer requirements.
• Strong presentation, communication, and influencing skills.
• Mandarin language proficiency is required to support customer and business communications.

What's on Offer

• Competitive annual salary ranging from MYR 144 000 to MYR 192 000.
• Attractive commission structure to reward performance.
• Permanent employment with career development opportunities.