Customer Success Specialist

Vince Group Sdn Bhd; Subang Jaya; On-site; MYR 42,000 - 78,000; Full time

Job summary

Vince Group Sdn Bhd in Malaysia seeks a customer success professional to manage relationships with existing clients and ensure continued value from our PropTech platform.

You will understand client needs, propose suitable solutions, drive retention, and collaborate with internal teams. Fresh grads welcome; 1–3 years in customer success, sales, or account management preferred. Strong communication and proactive mindset are essential.

Qualifications

• Diploma or Degree in Business, Marketing, Property Management, or a related field.
• 1-3 years of experience in customer success, account management, business development, sales, or a related role. Fresh grads are welcome to apply.
• Strong communication and interpersonal skills with the ability to build and maintain good client relationships.
• Comfortable communicating with clients through calls, WhatsApp, email, and Zoom meetings.
• Proactive in identifying opportunities to retain existing clients and expand their use of the platform.
• Self-motivated and able to work independently.

Responsibilities

• Manage relationships with existing clients to ensure continued use and value of the PropTech solution.
• Understand client needs and challenges to recommend suitable solutions.
• Follow up with clients to improve retention and engagement.
• Identify opportunities to expand platform usage within client businesses.
• Prospect for new clients via cold calls, emails, social media, referrals, and other channels.
• Qualify leads from marketing and engage with them via calls, emails, Zoom meetings, and product demos.

Skills

Communication skills

Interpersonal skills

Customer orientation

Problem solving

Proactivity

Lead follow-up

Independence

Education

Bachelor's/ Diploma in Business, Marketing, Property Management or related field

Tools

CRM

Sales tools

Zoom

WhatsApp

Job description

Managing relationships with existing clients and ensuring they continue to use and benefit from our PropTech solution.

Understanding clients' needs, challenges, and property management operations to recommend suitable solutions

Following up with existing clients to improve retention, engagement, and continued usage of the platform

Identifying opportunities to expand the use of our solution within existing clients' businesses

Prospecting for new clients through cold calls, emails, social media, referrals, and other channels

Liaising with leads generated through marketing campaigns and qualifying potential clients based on their needs and business requirements

Engaging potential clients through phone calls, emails, Zoom meetings, and online product demonstrations

Introducing and presenting our PropTech solution to property management operators and highlighting its value to their business

Following up with leads and prospects throughout the sales process to nurture relationships and drive conversions

Maintaining accurate client and lead information using CRM and other sales tools

Gathering client feedback and working with internal teams to address issues and improve the customer experience

Keeping up with property management industry trends and identifying new business opportunities

Job Requirements

Diploma or Degree in Business, Marketing, Property Management, or a related field.

1-3 years of experience in customer success, account management, business development, sales, or a related role. However fresh grads are welcomed to apply!

Strong communication and interpersonal skills with the ability to build and maintain good client relationships.

Comfortable communicating with clients through calls, WhatsApp, email, and Zoom meetings.

Confident in presenting and explaining products or solutions to clients.

Customer-oriented with a strong focus on client satisfaction, retention, and long-term relationships.

Proactive in identifying opportunities to retain existing clients and expand their use of the platform.

Comfortable with lead follow-ups and sourcing for new potential clients.

Good problem-solving skills and able to understand clients' needs and recommend suitable solutions.

Interest in PropTech, technology, and the property management industry is an advantage.

Self-motivated, proactive, and able to work independently.