Strategic Customer Success Manager - Growth & Renewals

Trellix; Malaysia; Remote; MYR 180,000 - 260,000; Full time

Benefits offered by this job

Retirement Plans

Medical, Dental and Vision Coverage

Paid Time Off

Paid Parental Leave

Support for Community Involvement

Job summary

Trellix in Malaysia is seeking a Customer Success Manager to own the post-sale journey, ensuring customers achieve their goals with Trellix products. You will manage adoption, drive renewals, and identify expansion opportunities through strong relationship building across cross-functional teams.

The role requires 5–7+ years in customer-facing roles, solid IT/SaaS knowledge, and fluency in English; Bahasa Melayu and Mandarin are a plus.

Qualifications

• 5–7+ years in sales, pre-sales, renewal, or client-facing roles.
• Experience managing customer health, revenue retention and renewals.
• Strong knowledge of IT systems or SaaS business models, cybersecurity preferred.
• English proficiency; Bahasa Melayu and Mandarin advantageous.

Responsibilities

• Act as the primary post-sale contact, guiding the customer's journey from deal closure to renewal and value realization.
• Drive adoption and maximize product utilization, including upsell/cross-sell opportunities.
• Coordinate with Sales, Solution Engineer, Renewals, and Professional Services to ensure customer success.

Skills

Relationship management

Renewals

Upselling

Cross-selling

English

Bahasa Melayu

Mandarin

IT knowledge

Job description

Trellix in Malaysia is seeking a Customer Success Manager to own the post-sale journey, ensuring customers achieve their goals with Trellix products. You will manage adoption, drive renewals, and identify expansion opportunities through strong relationship building across cross-functional teams.

The role requires 5–7+ years in customer-facing roles, solid IT/SaaS knowledge, and fluency in English; Bahasa Melayu and Mandarin are a plus.