Property Management Executive

IDS HOME SDN BHD; Kuala Lumpur; Sur place; MYR 39 000 - 78 000; Plein temps

Résumé du poste

IDS HOME SDN BHD is seeking a Property Management Coordinator in Kuala Lumpur to oversee daily property management and office operations, acting as the main contact for tenants and property owners via WhatsApp, phone and email.

You will coordinate tenant check-ins/outs and inspections, monitor maintenance and utilities, and track readings and bills while ensuring accurate records and timely updates. You will also prepare reports and communicate effectively with owners and tenants.

Responsabilités

• Coordinate tenant check-ins, check-outs and unit inspections.
• Monitor maintenance requests, utilities and access arrangements.
• Track utility readings and outstanding bills.
• Prepare property management reports and updates.
• Respond to inquiries, requests, complaints and operational issues.
• Prepare and issue notices and tenant communications.
• Provide owners with regular property and financial updates.
• Record and track maintenance requests and work orders.
• Coordinate with maintenance teams, contractors and vendors.

Connaissances

Tenant management

Vendor coordination

Financial tracking

Record keeping

Communication

Description du poste

Oversee daily property management and office operations, serving as the main point of contact for tenants and property owners through WhatsApp, phone and email.

Key responsibilities

• Coordinate tenant check-ins, check-outs, key handovers and unit inspections
• Monitor property-related matters, including maintenance requests, utilities and access arrangements
• Track TNB and water meter readings, consumption and outstanding utility bills
• Ensure property records, databases and filing systems are accurate and up to date
• Prepare property management reports, supporting documents and operational updates
• Respond promptly and professionally to inquiries, requests, complaints and operational issues
• Prepare and distribute notices, reminders, updates and other tenant communications
• Provide owners with regular property, tenancy, maintenance and financial updates
• Receive, record and track maintenance requests and work orders
• Coordinate appointments and follow-ups with maintenance teams, contractors and vendors

About you

• Monitor work progress to ensure repairs are completed within the required timeline
• Verify supporting documents, invoices and completion records before payment processing
• Keep tenants and owners informed of maintenance progress and outcomes
• Monitor rental collections, outstanding payments and overdue accounts
• Track utility charges, management bills and other billable items
• Prepare and issue payment reminders, invoices and account statements
• Coordinate with the finance team to ensure payments and property-related transactions are recorded accurately
• Assist in reconciling rental, maintenance and utility records
• Escalate complex, sensitive or high-risk matters to management when necessary