Project Manager

Cognizant; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

Cognizant is seeking an experienced Project Manager to lead technology initiatives across multiple Asia Pacific markets. You will plan, coordinate and deliver digital servicing platforms, CRM systems and AI-enabled solutions, working with business owners, product teams and regional leadership.

You will ensure on-time delivery, within scope and quality, while coordinating across Malaysia, India and the Philippines.

Qualifications

• 10+ years of project management experience delivering technology or digital transformation initiatives.
• Strong experience in Agile environments (Scrum, Kanban, SAFe) and ability to shift between Agile and waterfall as needed.
• Able to navigate complex, fast-paced settings with multiple concurrent initiatives.
• Proven track record managing cross-functional and geographically distributed teams.
• Excellent communication, facilitation, and stakeholder management skills.
• Proficient in Jira, Confluence, and MS Office suite.

Responsibilities

• Lead end-to-end delivery of technology projects from initiation through post-implementation review.
• Define and maintain project plans, milestones, resource plans, and delivery roadmaps.
• Manage scope, schedule, budget, risks, issues and dependencies proactively.
• Drive delivery cadence across distributed squads in Malaysia, India, and the Philippines.
• Facilitate sprint planning, stand-ups, retrospectives and stakeholder reviews.
• Act as primary point of contact for communications with business and technology stakeholders.
• Prepare and present status reports, dashboards and executive updates.
• Maintain governance and project documentation including charters, RAID logs and decision registers.
• Champion Agile best practices and coach team members as needed.

Skills

Agile PM practices

Cross-functional leadership

Stakeholder management

Communication & facilitation

Analytical thinking

Tools

Jira

Confluence

MS Office

Job description

About the Role

We are looking for an experienced and driven Project Manager to join our team. This role sits at the heart of a fast-moving, distributed delivery environment spanning multiple markets across the Asia Pacific region. You will be responsible for planning, coordinating, and delivering technology initiatives that directly support consumer servicing operations including digital self-service platforms, CRM systems, contact centre solutions, and conversational AI capabilities.

You will work closely with cross-functional stakeholders including business owners, product teams, engineering squads, and regional leadership to ensure projects are delivered on time, within scope, and to the expected quality standard.

Key Responsibilities

Project Delivery

• Lead end-to-end delivery of technology projects across the portfolio, from initiation through to post-implementation review

• Define and maintain project plans, milestones, resource plans, and delivery roadmaps

• Manage project scope, schedule, budget, risks, issues, and dependencies proactively

• Drive delivery cadence across distributed squads in Malaysia, India, and the Philippines

• Facilitate sprint planning, stand-ups, retrospectives, and stakeholder reviews

Stakeholder Management

• Act as the primary point of contact for project-related communications with business and technology stakeholders

• Prepare and present clear status reports, dashboards, and executive updates

• Build and maintain strong working relationships with regional and global stakeholders

• Manage expectations across multiple competing priorities and elevate appropriately

Governance & Process

• Ensure projects adhere to agreed governance frameworks, change management processes, and audit/compliance requirements

• Maintain project documentation including charters, RAID logs, decision registers, and retrospective outputs

• Support continuous improvement initiatives to enhance team delivery capability and ways of working

• Champion Agile best practices and coach team members where needed

Requirements

Must Have

• Minimum 10 years of project management experience, with a proven track record of delivering technology or digital transformation projects

• Strong experience working in Agile environments (Scrum, Kanban, SAFe); ability to flex between Agile and waterfall delivery models based on context

• Demonstrated ability to work in complex, fast-paced environments with multiple concurrent initiatives

• Experience managing cross-functional and geographically distributed teams

• Excellent communication, facilitation, and stakeholder management skills

• Strong analytical and problem-solving skills; comfortable working through ambiguity

• Proficiency in project management and collaboration tools (Jira, Confluence, MS Office suite)

Preferred

• Financial services industry experience — banking or insurance sector strongly preferred

• Exposure to consumer-facing technology platforms such as digital servicing portals, CRM systems, contact centre platforms, or chatbot/AI solutions

• Familiarity with vendor management and third-party integration delivery

• Experience working within a regulated environment with compliance and audit obligations

• Relevant professional certification: PMP, PRINCE2, PMI-ACP, CSM, or equivalent

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