Project Manager

Cognizant; Kuala Lumpur; Hybrid; MYR 120,000 - 180,000; Full time

Job summary

Cognizant Malaysia is seeking an experienced Project Manager to join a fast-moving, APAC‑focused delivery team. You will plan, coordinate, and deliver technology initiatives across consumer servicing, including digital self‑service, CRM, contact centre solutions, and AI capabilities.

You will lead cross‑functional partners including business owners, product teams, engineering squads, and regional leadership to ensure on‑time, in‑scope, high‑quality delivery.

Qualifications

• Minimum 10+ years project management experience in technology or digital transformation
• Strong experience with Agile environments (Scrum, Kanban, SAFe) and ability to switch between Agile and waterfall as context requires
• Proven ability to work in complex, fast-paced environments with multiple concurrent initiatives
• Experience managing cross-functional and geographically distributed teams
• Excellent communication, facilitation, and stakeholder management skills
• Strong analytical and problem-solving skills; comfortable with ambiguity
• Proficiency in Jira, Confluence, and MS Office suite

Responsibilities

• Lead end-to-end delivery of technology projects from initiation to post-implementation review
• Define and maintain project plans, milestones, resource plans, and delivery roadmaps
• Manage scope, schedule, budget, risks, issues, and dependencies
• Drive delivery cadence across distributed squads in multiple markets
• Facilitate sprint planning, stand-ups, retrospectives, and reviews
• Act as primary point of contact for communications with stakeholders
• Prepare and present status reports, dashboards, and executive updates
• Maintain governance and project documentation (charters, RAID logs, decision registers)

Skills

Agile delivery

Stakeholder management

Communication

Cross-functional leadership

Jira/Confluence proficiency

Analytical thinking

Problem solving

Tools

Jira

Confluence

MS Office

Job description

About The Role

We are looking for an experienced and driven Project Manager to join our team. This role sits at the heart of a fast-moving, distributed delivery environment spanning multiple markets across the Asia Pacific region. You will be responsible for planning, coordinating, and delivering technology initiatives that directly support consumer servicing operations including digital self‑service platforms, CRM systems, contact centre solutions, and conversational AI capabilities.

You will work closely with cross‑functional stakeholders including business owners, product teams, engineering squads, and regional leadership to ensure projects are delivered on time, within scope, and to the expected quality standard.

Key Responsibilities

Project Delivery

• Lead end‑to‑end delivery of technology projects across the portfolio, from initiation through to post‑implementation review
• Define and maintain project plans, milestones, resource plans, and delivery roadmaps
• Manage project scope, schedule, budget, risks, issues, and dependencies proactively
• Drive delivery cadence across distributed squads in Malaysia, India, and the Philippines
• Facilitate sprint planning, stand‑ups, retrospectives, and stakeholder reviews

Stakeholder Management

• Act as the primary point of contact for project‑related communications with business and technology stakeholders
• Prepare and present clear status reports, dashboards, and executive updates
• Build and maintain strong working relationships with regional and global stakeholders
• Manage expectations across multiple competing priorities and elevate appropriately

Governance & Process

• Ensure projects adhere to agreed governance frameworks, change management processes, and audit/compliance requirements
• Maintain project documentation including charters, RAID logs, decision registers, and retrospective outputs
• Support continuous improvement initiatives to enhance team delivery capability and ways of working
• Champion Agile best practices and coach team members where needed

Requirements

Must Have

• Minimum 10 years of project management experience, with a proven track record of delivering technology or digital transformation projects
• Strong experience working in Agile environments (Scrum, Kanban, SAFe); ability to flex between Agile and waterfall delivery models based on context
• Demonstrated ability to work in complex, fast‑paced environments with multiple concurrent initiatives
• Experience managing cross‑functional and geographically distributed teams
• Excellent communication, facilitation, and stakeholder management skills
• Strong analytical and problem‑solving skills; comfortable working through ambiguity
• Proficiency in project management and collaboration tools (Jira, Confluence, MS Office suite)

Preferred

• Financial services industry experience — banking or insurance sector strongly preferred
• Exposure to consumer-facing technology platforms such as digital servicing portals, CRM systems, contact centre platforms, or chatbot/AI solutions
• Familiarity with vendor management and third‑party integration delivery
• Experience working within a regulated environment with compliance and audit obligations
• Relevant professional certification: PMP, PRINCE2, PMI-ACP, CSM, or equivalent