Project Manager

Esync Software Services; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

Jora Malaysia is seeking a highly experienced Senior IT Project Manager to lead a critical digital transformation project, replacing an existing vendor‑developed client self‐service front‑end with a new internal solution. You will own the project end‑to‑end, coordinating technology teams, business stakeholders, vendors and senior management.

The role demands hands‑on leadership for a high‑risk, production‑critical initiative, ensuring seamless production cutover, QA/UAT, and minimal user

Qualifications

• 10–20 years of experience in IT project management or technology delivery.
• Strong experience managing web and mobile front-end projects from initiation through production launch.
• Proven delivery of customer-facing digital platforms, portals or online services.
• Experience in banking/financial services is highly preferred.
• Hands-on, end-to-end ownership mindset with proactive risk and issue management.

Responsibilities

• Take end-to-end ownership from initiation through go-live and stabilisation.
• Act as the face of the project to senior management and stakeholders.
• Develop and manage project plans, milestones, budgets, risks and deliverables.
• Drive cross-functional teams across technology, business, QA and vendors.
• Lead production readiness, cutover planning and a seamless Day-1 go-live.

Skills

End-to-end ownership

Stakeholder management

Governance

Risk management

QA/UAT

Vendor management

Business analysis

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Looking for a highly experienced Senior IT Project Manager / Overall Project Manager to lead a critical digital transformation project involving the replacement of an existing vendor-developed client self-service front-end platform with a new internally developed solution.

· The successful candidate will take end-to-end ownership of the project, acting as the primary face of the project and working closely with technology teams, business stakeholders, vendors and senior management.

· This is a high-risk business-critical project, as the existing platform is already live and actively used by clients. The successful candidate must therefore have strong experience delivering customer-facing web and mobile platforms, managing system replacement and integration projects, and ensuring a seamless production cutover with minimal disruption to users.

· The role requires more than traditional project coordination. We are looking for a hands‑on and highly accountable project leader who can anticipate risks, challenge requirements, identify gaps, support QA/UAT activities and ensure that technology, people and processes are appropriately transformed.

Key Responsibilities

• Take overall ownership and accountability for the successful delivery of the project from initiation through production go‑live and stabilisation.
• Act as the primary point of contact and face of the project, providing regular updates to senior management and key stakeholders.
• Develop and manage project plans, milestones, dependencies, resources, budgets, risks and deliverables.
• Drive cross‑functional teams towards project objectives, timelines and quality expectations.
• Coordinate closely with technology, business, QA, vendors and other relevant stakeholders throughout the project lifecycle.
• Escalate critical issues promptly and drive them through to resolution.

Web & Mobile Front-End Delivery

• Lead the delivery of customer‑facing web and mobile front‑end solutions.
• Ensure the new platform provides functional continuity with the existing live solution while supporting enhanced capabilities.
• Oversee the implementation of critical client self‑service functions across web and mobile channels.
• Ensure front‑end solutions are properly integrated with existing backend, enterprise and legacy systems.
• Manage dependencies across application, integration, infrastructure, security and other technology components.

System Replacement & Production Readiness

• Lead the replacement of an existing live vendor‑developed front‑end with an internally developed solution.
• Conduct comprehensive gap analysis between the existing and target platforms.
• Ensure existing business‑critical functions are retained or appropriately enhanced.
• Identify hidden dependencies, functional gaps, technical risks and potential production issues before go‑live.
• Develop and manage detailed cutovers, deployment, rollback and production‑readiness plans.
• Ensure comprehensive testing and business readiness prior to production deployment.
• Drive a seamless Day‑1 go‑live with minimal disruption to clients and business operations.

Risk Management & Quality Assurance

• Proactively identify, assess and mitigate project, technology, operational and business risks.
• Look beyond documented risks and actively investigate potential unknowns, dependencies and failure points.
• Work closely with QA and technology teams to ensure sufficient test coverage.
• Participate actively in QA, UAT and functional validation were required.
• Ensure testing covers positive, negative, exception, boundary and real‑world scenarios.
• Challenge gaps in testing and ensure critical customer journeys are properly validated.
• Lead issue resolution and ensure production‑impacting defects are addressed before go‑live.

Business Analysis & Process Improvement

• Work closely with business users to understand the underlying business problem rather than simply implementing stated requirements.
• Challenge requirements where appropriate and identify opportunities to simplify, automate or modernise existing processes.
• Identify legacy processes, manual workarounds and inefficient practices that may negatively impact the proposed solution.
• Apply Business Process Reengineering (BPR) principles were required.
• Ensure proposed solutions are scalable, sustainable and future proof.
• Prevent the implementation of expensive technology solutions that simply replicate inefficient legacy processes.
• Help transform technology, people and processes together to deliver sustainable business outcomes.
• Manage relationships with business stakeholders, technology teams, vendors and senior management.
• Work effectively with vendors to obtain necessary technical and functional information, identify gaps and manage dependencies.
• Proactively ask the right questions and ensure critical information is obtained before key project decisions are made.
• Manage stakeholder expectations and facilitate timely decision‑making.
• Represent the project at steering committees, governance forums and senior management meetings.

Requirements

• 10–20 years of experience in IT project management, programme management or technology delivery.
• Strong experience managing web and mobile front‑end projects from initiation through production launch.
• Proven experience delivering customer‑facing digital platforms, portals, mobile applications or online trading/investment platforms.
• Experience in banking/brokerage, securities, investment, capital markets or financial services is highly preferred.
• Experience managing replacement, migration or transformation of an existing live system.
• Experience working with vendor‑developed platforms and/or transitioning solutions from vendor ownership to internally developed/in‑house solutions is highly advantageous.
• Strong understanding of application integration, APIs, backend dependencies and legacy systems.
• Demonstrated experience managing high‑risk production cutovers and business‑critical go‑live activities.
• Strong knowledge of project governance, risk management, issue management, UAT, QA and production readiness.
• Strong business analysis and requirements management capabilities.
• Experience in business process improvement, process optimisation or BPR is highly advantageous.
• Strong stakeholder management and communication skills, including experience engaging senior management.
• Ability to challenge business requirements constructively and identify the actual problem behind a requested IT solution.
• Strong analytical, problem‑solving and decision‑making skills.
• Highly hands‑on, proactive and accountable with a strong "end-to-end ownership" mindset.
• Comfortable working in a fast‑paced and relatively flat organisational structure where decisions and escalations need to be handled quickly