APAC Tech Delivery Lead — Agile Project Manager

Cognizant; Kuala Lumpur; Hybrid; MYR 120,000 - 180,000; Full time

Job summary

Cognizant Malaysia is seeking an experienced Project Manager to join a fast-moving, APAC‑focused delivery team. You will plan, coordinate, and deliver technology initiatives across consumer servicing, including digital self‑service, CRM, contact centre solutions, and AI capabilities.

You will lead cross‑functional partners including business owners, product teams, engineering squads, and regional leadership to ensure on‑time, in‑scope, high‑quality delivery.

Qualifications

• Minimum 10+ years project management experience in technology or digital transformation
• Strong experience with Agile environments (Scrum, Kanban, SAFe) and ability to switch between Agile and waterfall as context requires
• Proven ability to work in complex, fast-paced environments with multiple concurrent initiatives
• Experience managing cross-functional and geographically distributed teams
• Excellent communication, facilitation, and stakeholder management skills
• Strong analytical and problem-solving skills; comfortable with ambiguity
• Proficiency in Jira, Confluence, and MS Office suite

Responsibilities

• Lead end-to-end delivery of technology projects from initiation to post-implementation review
• Define and maintain project plans, milestones, resource plans, and delivery roadmaps
• Manage scope, schedule, budget, risks, issues, and dependencies
• Drive delivery cadence across distributed squads in multiple markets
• Facilitate sprint planning, stand-ups, retrospectives, and reviews
• Act as primary point of contact for communications with stakeholders
• Prepare and present status reports, dashboards, and executive updates
• Maintain governance and project documentation (charters, RAID logs, decision registers)

Skills

Agile delivery

Stakeholder management

Communication

Cross-functional leadership

Jira/Confluence proficiency

Analytical thinking

Problem solving

Tools

Jira

Confluence

MS Office

Job description

Cognizant Malaysia is seeking an experienced Project Manager to join a fast-moving, APAC‑focused delivery team. You will plan, coordinate, and deliver technology initiatives across consumer servicing, including digital self‑service, CRM, contact centre solutions, and AI capabilities.

You will lead cross‑functional partners including business owners, product teams, engineering squads, and regional leadership to ensure on‑time, in‑scope, high‑quality delivery.