Project & Customer Service Coordinator (Carpentry / Interior Fit-out)

Mokko Sdn Bhd; Kulai; On-site; MYR 33,000 - 51,000; Full time

Job summary

Mokko Sdn Bhd is seeking a junior Project & Customer Service Coordinator to support quotation, estimation, invoicing, and production coordination for an interior design and cabinetry business. You will work with sales, drafting, and production teams to ensure accurate pricing and timely delivery.

Fluent Mandarin and English are required to liaise with the factory, production floor, and clients. Basic reading of 2D plans and CAD drawings, plus strong Excel/Sheets skills, are essential for success.

Qualifications

• Diploma or degree in Interior Architecture, Interior Design, or QS.
• 1–2 years in renovation or cabinetry admin may be considered.
• Mandarin and English fluency for factory and client liaison.
• Basic ability to read 2D floor plans and CAD drawings.
• Proficiency with Excel/Google Sheets for pricing and admin tasks.

Responsibilities

• Review layout plans and material requirements, apply price formulas, and issue quotations within 24–48 hours.
• Respond to inquiries via WhatsApp and CheckHero; update contractors and clients on status.
• Issue deposit invoices, progress billings, and final invoices; follow up on overdue balances.
• Coordinate between sales, drafting, and production to align measurements with cutting lists and delivery dates.
• Record punch-list/touch-up requests and coordinate after-service delivery.

Skills

Mandarin & English fluency

2D floor plans reading

CAD drawings understanding

Numerical detail & pricing accuracy

Proactive follow-up

Education

Diploma/Degree in Interior Architecture/Interior Design/QS

Tools

Excel

Google Sheets

CAD software (2D)

Job description

Project & Customer Service Coordinator (Carpentry / Interior Fit-out)

This is a Junior Interior Design or Renovation Admin role supporting quotation, estimation, customer communication, invoicing, production coordination, and after-sales servicing for an interior design and cabinetry business. You will work across sales, drafting, and production teams to ensure accurate pricing, timely delivery, and client satisfaction.

Key responsibilities

Review customer and interior designer layout plans and material requirements, apply factory standard price formulas, and issue clear, itemized quotations within 24 to 48 hours

Respond to inbound inquiries via WhatsApp and CheckHero, update B2B contractors, interior designers, and direct end-users on manufacturing status, and maintain a polite, responsive tone

Issue official deposit invoices, progress claim billings, and final invoices before dispatch; follow up systematically on overdue balances to secure cash flow

Coordinate between sales, the drafting team, and the production line to ensure site measurements match cutting lists and scheduled delivery dates

Record punch-list and touch-up requests from site teams, schedule factory touch-up panels, and coordinate after-service delivery

About you

Diploma or Degree in Interior Architecture, Interior Design, Quantity Surveying (QS), or equivalent; candidates without formal qualifications but with 1-2 years in renovation or cabinetry admin will also be considered

Fluent in written and spoken Mandarin and English (Mandarin is required to liaise with the factory and production floor and Chinese-speaking clients; English is needed for Singapore commercial documentation)

Basic ability to read 2D floor plans, elevations, and CAD drawings

Comfortable with Microsoft Excel, Google Sheets, and messaging tools

High attention to numerical detail to avoid wrong dimensions or pricing errors

Proactive follow-up habits and patience when handling client queries

Basic Malay is an advantage