Product Specialist

DKSH Group; West Coast Division; On-site; MYR 50,000 - 75,000; Full time

Job summary

DKSH Group is seeking a proactive Optical Sales professional to support the management of the optical related channel, focusing on contract lenses products. You will work with the Sales Manager to drive sales, demonstrate products to customers, and manage quotes and delivery terms.

The role requires strong communication, negotiation, and MS Office skills, with willingness to travel and cover multiple areas across Malaysia. Excellent English is essential for client interactions.

Qualifications

• Degree or professional qualification in a science- or medical-related discipline with minimum one year experience in similar role.
• Willing to travel outstation and cover more than 1 area.
• Good selling skills and ability to conduct product demonstrations.
• Proficient in English and MS Office tools.

Responsibilities

• Provide input to optical sales plans based on experience and implement action plans to achieve targets.
• Call/visit existing and prospective customers to solicit orders, demonstrations and quotations.
• Conduct product demonstrations and emphasize saleable features and customer benefits.
• Prepare quotation/tender prices, delivery terms in line with company policies.
• Record sales data for reporting and track progress against KPIs and sales plans.
• Maintain customer data in CRM and support relationship development with key customers.
• Coordinate with internal stakeholders to ensure timely delivery or installation of products/systems.
• Monitor competitors and inform management of activities.

Skills

Communication skills

Negotiation

MS Office

Education

Science/Medical degree

Tools

Excel

Word

PowerPoint

Job description

The incumbent works closely with the Sales Manager in managing the Optical related channel, handing contract lenses products.

General Responsibilities

• Provide input to optical sales plans based on experience. Implement action plans to achieve sales targets for assigned businesses/territories.
• Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed.
• Call/visit existing and prospective customers to solicit orders, gain demonstrations and quotation opportunities.
• Conduct product demonstrations and emphasize saleable features/customer benefits.
• Prepare quotation/tender prices, delivery and commercial terms in accordance with company policies.
• Report on the activities and products of the competitors.
• Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases.
• Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. to improve sales targets.
• Maintain a customer complaints/issues log and follow up on customer issues.
• Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products.
• Work with internal stakeholders to ensure timely delivery or installation of products/systems.
• Support internal stakeholders in relationship development with key customers.

Functional Skills and Knowledge

• Demonstrate basic knowledge and understanding of the industry/ market/ competitors/ customers/ products/ services and selling skills.
• Possess basic knowledge of regulatory requirements of products within assigned territories, including handling procedures, shelf life, warranties, etc
• Willing to travel outstation and cover more than 1 area.
• Strong communication and negotiation skills.
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint).
• Good command in English, both written and spoken

Education

Degree or professional qualification in a Science- or Medical-related discipline with minimum one year experience in similar role.