Product Specialist

DKSH Group; Alor Setar; On-site; MYR 42,000 - 78,000; Full time

Job summary

DKSH Group in Alor Setar, Malaysia seeks a Product Specialist to work closely with the Sales Manager in managing the Medical channel, delivering product demonstrations, and driving sales opportunities.

You will prepare quotations, track sales activities, coordinate with internal stakeholders, and maintain customer data while supporting continuous improvement of sales processes and customer satisfaction. The role requires travel to outstation areas and strong English communication.

Qualifications

• Degree in science or medical field with at least 1 year of experience in a similar role.
• Good command of English, both written and spoken.
• Willing to travel to outstation areas and cover more than one area.

Responsibilities

• Support Sales Manager in managing day-to-day operating expenditures against budgets.
• Provide input to medical sales plans and implement plans to achieve targets.
• Call/visit existing and prospective customers to solicit orders and quotations.
• Conduct product demonstrations and emphasize features and customer benefits.
• Prepare quotation/tender prices and terms in line with company policies.
• Record sales data and maintain customer information in CRM databases.
• Coordinate with internal stakeholders to ensure timely delivery and installation of products.

Skills

Sales skills

Negotiation

English

Customer relations

Office tools

Education

Science/Medical-related degree

Tools

CRM software

MS Office

Job description

Title: Product Specialist

Location: Alor Setar, MY, MY

Global Business Unit: HEC

Job Function: Sales

Requisition Number: 237056

Job Summary

The incumbent works closely with the Sales Manager in managing the Medical channel.

General Responsibilities

• Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources.
• Provide input to medical sales plans based on experience. Implement action plans to achieve sales targets for assigned businesses/territories.
• Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed.
• Call/visit existing and prospective customers to solicit orders, gain demonstrations and quotation opportunities.
• Conduct product demonstrations and emphasize saleable features/customer benefits.
• Prepare quotation/tender prices, delivery and commercial terms in accordance with company policies.
• Report on the activities and products of the competitors.
• Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases.
• Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. to improve sales targets.
• Maintain a customer complaints/issues log and follow up on customer issues.
• Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products.
• Work with internal stakeholders to ensure timely delivery or installation of products/systems.
• Support internal stakeholders in relationship development with key customers.

Functional Skills and Knowledge

• Demonstrate basic knowledge and understanding of the industry/ market/ competitors/ customers/ products/ services and selling skills.
• Possess basic knowledge of regulatory requirements of products within assigned territories, including handling procedures, shelf life, warranties, etc
• Willing to travel outstation and cover more than 1 area.
• Strong communication and negotiation skills.
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint).
• Good command in English, both written and spoken

Education

Degree or professional qualification in a Science- or Medical-related discipline with minimum one year experience in similar role.