Product Specialist

DKSH; Malacca City; On-site; MYR 42,000 - 66,000; Full time

Job summary

DKSH in Malaysia seeks a Sales Support specialist to work closely with the Sales Manager in managing the Hospital and GP channel for ethical products.

You will support day‑to‑day operations, prospect customers, conduct product demonstrations, prepare bids, and maintain CRM data. The role requires English proficiency and willingness to travel and coordinate with internal teams to ensure timely delivery and after‑sales support.

Qualifications

• Degree or professional qualification in a science- or medical-related discipline with at least one year in a similar role.
• Basic knowledge of industry, market, competitors, customers and products.
• Good command of English; strong communication and negotiation abilities.

Responsibilities

• Assist Sales Manager in managing Hospital/GP channel for ethical products.
• Call/visit existing and prospective customers to solicit orders and quotations.
• Prepare quotations and tender prices in line with company policies.
• Demonstrate products and highlight features and benefits.
• Record sales data and maintain customer records in CRM systems.
• Coordinate with internal stakeholders to ensure timely delivery and installation.
• Support relationship development with key customers and manage related issues.

Skills

Strong communication

Negotiation skills

Willing to travel

Education

Science/Medical degree

Tools

Excel

Word

PowerPoint

Job description

Job Summary

The incumbent works closely with the Sales Manager in managing the Hospital and/or GP channel for ethical products.

General Responsibilities

• Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources.
• Provide input to medical sales plans based on experience. Implement action plans to achieve sales targets for assigned businesses/territories.Track self/team progress against key performance indicators and sales plans.
• Prioritize and review daily sales activities performed.
• Call/visit existing and prospective customers to solicit orders, gain demonstrations and quotation opportunities.
• Conduct product demonstrations and emphasize saleable features/customer benefits.
• Prepare quotation/tender prices, delivery and commercial terms in accordance with company policies.
• Report on the activities and products of the competitors.
• Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases.
• Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. to improve sales targets. Maintain a customer complaints/issues log and follow up on customer issues.
• Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products.
• Work with internal stakeholders to ensure timely delivery or installation of products/systems.
• Support internal stakeholders in relationship development with key customers.

Functional Skills And Knowledge

• Degree or professional qualification in a Science- or Medical-related discipline with minimum one year experience in similar role.
• Demonstrate basic knowledge and understanding of the industry/ market/ competitors/ customers/ products/ services and selling skills.
• Possess basic knowledge of regulatory requirements of products within assigned territories, including handling procedures, shelf life, warranties, etc.
• Willing to travel outstation and cover more than 1 area.
• Strong communication and negotiation skills.
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint).
• Good command in English, both written and spoken

Education

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