Senior Product Specialist

DKSH Group; Penang; On-site; MYR 44,640 - 78,120; Full time

Job summary

DKSH Group in Penang, Malaysia, seeks a proactive Sales Support Executive to work closely with the Sales Manager in managing hospital and GP channels for ethical products. You will help plan and execute sales activities, prepare quotations, conduct product demonstrations, track KPIs, and maintain CRM data while coordinating with internal stakeholders to ensure timely delivery and customer satisfaction.

Requirements include a science/medical degree and at least one year in a similar role, strong

Qualifications

• Degree or professional qualification in a Science- or Medical-related discipline with minimum one year experience in similar role.
• Knowledge of regulatory requirements for products in territory is a plus.
• Ability to use Excel, Word and PowerPoint effectively.

Responsibilities

• Support Sales Manager in managing day-to-day operating expenditures and resources.
• Provide input to medical sales plans and implement actions to achieve targets.
• Call/visit customers to solicit orders, conduct demonstrations and quotations.
• Prepare quotation/tender prices and terms per company policy.
• Record sales data and maintain CRM databases for reporting.
• Follow up on customer issues and coordinate with internal stakeholders.

Skills

Communication skills

Negotiation

Sales skills

CRM usage

MS Office

English proficiency

Education

Science/Medical degree

Job description

The incumbent works closely with the Sales Manager in managing the Hospital and/or GP channel for ethical products.

General Responsibilities

• Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources.
• Provide input to medical sales plans based on experience. Implement action plans to achieve sales targets for assigned businesses/territories.
• Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed.
• Call/visit existing and prospective customers to solicit orders, gain demonstrations and quotation opportunities.
• Conduct product demonstrations and emphasize saleable features/customer benefits.
• Prepare quotation/tender prices, delivery and commercial terms in accordance with company policies.
• Report on the activities and products of the competitors.
• Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases.
• Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. to improve sales targets.
• Maintain a customer complaints/issues log and follow up on customer issues.
• Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products.
• Work with internal stakeholders to ensure timely delivery or installation of products/systems.
• Support internal stakeholders in relationship development with key customers.

Functional Skills and Knowledge

• Demonstrate basic knowledge and understanding of the industry/ market/ competitors/ customers/ products/ services and selling skills.
• Possess basic knowledge of regulatory requirements of products within assigned territories, including handling procedures, shelf life, warranties, etc.
• Willing to travel outstation and cover more than 1 area.
• Strong communication and negotiation skills.
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint).
• Good command in English, both written and spoken.

Education

Degree or professional qualification in a Science- or Medical-related discipline with minimum one year experience in similar role.