Process Management - Analytics & Planning

OCBC; Kuala Lumpur; On-site; MYR 60,000 - 85,000; Full time

Benefits offered by this job

Competitive base salary

Holistic benefits

Professional development opportunities

Equal opportunity

Job summary

OCBC is seeking a Process Management Specialist to streamline and enhance business processes, driving efficiency across operations.

You will analyze workflows, implement improvements, and work with IT to ensure seamless system integration. Strong communication and analytical skills are essential.

Qualifications

• Degree in Business Administration, Operations Management, or related field.
• 3+ years of experience in process management, operations, or related field.
• Proven track record of process improvement and implementation.
• Strong analytical and problem-solving skills with a creative mindset.
• Excellent communication and interpersonal skills with ability to influence stakeholders.
• Experience with process mapping tools and techniques such as Lean or Six Sigma.

Responsibilities

• Analyze business processes to identify areas for improvement and opportunities for automation.
• Design and implement process changes, collaborating with stakeholders for smooth transitions.
• Develop and maintain process documentation, including maps, procedures, and guidelines.
• Collaborate with IT teams to implement system changes and ensure integration with existing systems.
• Monitor and report on process performance to identify further improvements.

Skills

Analytical thinking

Problem solving

Communication

Stakeholder influence

Education

Bachelor's degree in Business Administration, Operations Management

Tools

Lean

Six Sigma

Process mapping

Job description

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager.

Process Management Specialist

Why Join

Imagine being part of a team that streamlines processes, boosts efficiency, and drives business growth. As a Process Management Specialist at OCBC, you’ll play a key role in transforming our operations and making a real impact on our customers’ lives. You’ll have the opportunity to work on exciting projects, collaborate with various teams, and develop your skills in a dynamic environment.

How you succeed

To excel in this role, you’ll need to be a process improvement expert who can analyze complex workflows, identify areas for improvement, and implement effective solutions. You’ll work closely with stakeholders to understand their needs, design and implement process changes, and monitor their impact. Your ability to communicate complex ideas simply and influence others will be crucial to your success.

What you do

• Analyze business processes to identify areas for improvement and opportunities for automation
• Design and implement process changes, working closely with stakeholders to ensure smooth transitions
• Develop and maintain process documentation, including process maps, procedures, and guidelines
• Collaborate with IT teams to implement system changes and ensure seamless integration with existing systems
• Monitor and report on process performance, identifying areas for further improvement

Who We Are

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

What we offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Who you are

• A degree in Business Administration, Operations Management, or a related field
• At least 3 years of experience in process management, operations, or a related field
• Proven track record of process improvement and implementation
• Strong analytical and problem-solving skills, with the ability to think creatively
• Excellent communication and interpersonal skills, with the ability to influence stakeholders
• Experience with process mapping tools and techniques, such as Lean or Six Sigma

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.