Process Excellence Lead: Policy & Governance

QI Group; Petaling Jaya; On-site; MYR 120,000 - 190,000; Full time

Job summary

QI Group is seeking an experienced Business Process Assistant Manager to lead process excellence, policy management, and governance initiatives across the organization. You will drive standardization and continuous improvement while ensuring policies and frameworks remain effective and compliant.

You will partner with stakeholders across multiple functions to identify improvement opportunities, embed a culture of operational excellence, and leverage technology, automation, and AI to optimize

Qualifications

• Bachelor's degree in business, finance, engineering, CS, IT or related discipline.
• 7+ years in business process management, governance, or continuous improvement.
• Experience developing and managing SOPs, policies, governance frameworks, and process documentation.
• Experience leading cross-functional initiatives and improvement programs.
• Strong knowledge of process analysis, workflow mapping, and improvement methodologies.

Responsibilities

• Lead development, implementation, and maintenance of corporate policies, procedures, and governance frameworks.
• Manage end-to-end review and enhancement of policies and SOPs.
• Provide guidance to business units in policies, procedures, and operational controls.
• Ensure governance practices remain current and compliant with requirements.
• Analyze processes to identify efficiency improvements.
• Drive organization-wide process standardization and best-practice adoption.
• Lead continuous improvement initiatives across multiple functions.
• Identify opportunities to leverage technology, automation, and AI to optimize operations.
• Facilitate workshops and stakeholder discussions to gather requirements.
• Develop and monitor KPIs and governance metrics.

Skills

Stakeholder management

Facilitation

Presentation

Communication

Leadership

Team development

Process analysis

Workflow mapping

Education

Bachelor's Degree in Business/Finance/Engineering/CS/IT or related discipline

Tools

Microsoft Office

SharePoint

Visio

Canva

Process mapping tools

Job description

QI Group is seeking an experienced Business Process Assistant Manager to lead process excellence, policy management, and governance initiatives across the organization. You will drive standardization and continuous improvement while ensuring policies and frameworks remain effective and compliant.

You will partner with stakeholders across multiple functions to identify improvement opportunities, embed a culture of operational excellence, and leverage technology, automation, and AI to optimize